MATTHEW KILLIAN
Wheeling,United States
Summary
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Reliable and friendly; works well with staff, peers and customers.
- Demonstrates the ability to complete tasks accurately and in a timely manner, despite interruptions and competing demands in repairs.
Overview
8
8
years of professional experience
Work History
Level II Technician
Township High School District 214
Rolling Meadows, Illinois
12.2024 - Current
- Provided regular maintenance of computer systems, including upgrades, patches, security updates.
- Performed troubleshooting analysis of networks using various diagnostic tools such as ping tests, traceroutes.
- Participated in team meetings to discuss project status updates or other relevant topics.
- Installed, configured and maintained hardware and software systems for end-users.
- Installed TV mounts and cabling in ceilings.
- Installs of audio-visual cabinets and speakers.
- Worked with training help desk staff to improve their skills.
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
- Assisted teachers with classroom technology setup and troubleshooting issues.
- Supported student events by setting up audio-visual equipment and managing logistics.
- Worked with student interns on projects and teaching them about tech and the job
Technology Support Specialist
Community Consolidated School District 21
Wheeling, IL
09.2019 - 12.2024
- worked with 1,000+ students and 150+ staff members.
- Developed and maintained strong relations with staff to meet quality expectations.
- Assisted staff with various types of technical issues via email, live chat and telephone.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Troubleshot and resolved issues with peripheral devices, such as printers and copiers, for end users.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Internship Student
District 214
Wheeling, IL
09.2017 - 08.2018
- Removed damaged components, assessed faults and repaired or replaced them with new parts.
- Completed new OS installations on desktops and laptops
Education
High School Diploma -
Wheeling High School
Wheeling, IL05.2018
Skills
- Hardware Diagnostics
- Hardware Upgrades
- Technical Troubleshooting
- Teamwork and Collaboration
- Help Desk Support
- Attention to Detail
- Verbal and Written Communication
- Hardware and Peripherals
- Quick at learning
- Familiar with Windows devices
- familiar with networking
- Familiar with ticketing systems
- Familiar with Meraki
Timeline
Level II Technician
Township High School District 214
12.2024 - Current
Technology Support Specialist
Community Consolidated School District 21
09.2019 - 12.2024
Internship Student
District 214
09.2017 - 08.2018
High School Diploma -
Wheeling High School