Matthew Klassen
Moab,Utah
Summary
Adaptable operations and technology professional with experience in outdoor recreation, healthcare, and financial services. Skilled in logistics, facilities management, IT support, and team leadership. Proven ability to streamline operations, implement processes, and enhance experiences for clients and staff in dynamic environments.
Overview
11
11
years of professional experience
Work History
Operations Manager
National Ability Center
04.2023 - 08.2025
- - Established the organization’s first full-time operations management role.
- - Assisted in planning and developing a new facility, providing operational and logistical expertise.
- - Managed vehicles, equipment, facilities, volunteers, and staff scheduling.
- - Planned and executed food logistics for 150+ single- and multi-day rafting trips (up to 30 participants).
- - Created SOPs, guided budgeting and staffing, and led seasonal training and performance reviews.
Workplace Support Services Agent
Morgan Stanley
10.2021 - 04.2023
- - Provided frontline IT support for 200+ advisors and staff, resolving hardware/software issues.
- - Troubleshot Microsoft, MacOS, and financial applications to ensure business continuity.
- - Collaborated with cross-functional teams to resolve complex technical challenges.
Psychiatric Technician
Huntsman Mental Health Institute
02.2021 - 09.2021
- - Monitored patient safety and well-being in a high-acuity behavioral health setting.
- - Supported individualized treatment plans and reinforced positive behavior change.
- - Collaborated with medical staff to maintain a therapeutic environment.
Assistant Instructor
Wilderness Medicine of Utah
07.2014 - 09.2021
- - Supported wilderness medicine programs, assisting with instruction and student engagement.
- - Managed logistics for smooth program delivery.
- - Handled communications, documentation, and visitor support in hospital settings.
Education
B.S. - Psychology
University of Utah
Salt Lake City, UT05.2018
Skills
- Operations Management & Logistics
- Customer service
- IT & Technical Support (Microsoft OS, MacOS, Google Workspace)
- Process Improvement & SOP Development
- Team Leadership & Training
- Problem Solving & Communication
- Wilderness First Responder (Current)
Timeline
Operations Manager
National Ability Center
04.2023 - 08.2025
Workplace Support Services Agent
Morgan Stanley
10.2021 - 04.2023
Psychiatric Technician
Huntsman Mental Health Institute
02.2021 - 09.2021
Assistant Instructor
Wilderness Medicine of Utah
07.2014 - 09.2021
B.S. - Psychology
University of Utah