Matthew J. Klotz
Kansas City,MO
Summary
Seasoned bartender focused on enhancing guest experiences through superior service in dynamic environments. Proven ability to juggle multiple tasks while maintaining high standards of quality. Skilled in developing creative cocktail recipes and menu offerings.
Overview
16
16
years of professional experience
Work History
Nursing Assistant
Saint Luke's Hospital,
Kansas City, MO
08.2023 - Current
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Provided emotional support to family members during difficult times.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
Bartender/Server
Torn Label Brewing Co.
Kansas City, MO
12.2022 - Current
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Performed opening and closing duties including restocking supplies.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Barista, Shift Supervisor
Starbucks
Kansas City, MO
09.2019 - 08.2023
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with food safety regulations and quality standards.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Trained new baristas on proper coffee-making techniques and customer service standards.
- Provided customers with prompt, friendly, and knowledgeable service.
Patient Care Technician
Fishkill Wellness Center
Wappingers Falls, NY
09.2017 - 08.2019
Patient Care Technician
WT Educational Center
Patterson, NY
05.2009 - 09.2017
Education
Certified Professional Coder - Medical Billing And Coding
Metropolitan Community College
Kansas City, MO06-2024
High School Diploma -
Sheepshead Bay High School
Brooklyn, NY05-2004
Skills
- Mixology
- Customer service expertise
- Service-oriented mindset
- Ordering procedures
- Safe food handling procedures
- Time management
- Engaging personality
- Patience and tolerance
References
References available upon request.
Timeline
Nursing Assistant
Saint Luke's Hospital,
08.2023 - Current
Bartender/Server
Torn Label Brewing Co.
12.2022 - Current
Barista, Shift Supervisor
Starbucks
09.2019 - 08.2023
Patient Care Technician
Fishkill Wellness Center
09.2017 - 08.2019
Patient Care Technician
WT Educational Center
05.2009 - 09.2017
Certified Professional Coder - Medical Billing And Coding
Metropolitan Community College
High School Diploma -
Sheepshead Bay High School
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