Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Knight

Monroe,LA

Summary

Dynamic customer service professional with a proven track record at Rolling Hills Ministries, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Rolling Hills Ministries
Monroe, LA
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Driller

RMM Drilling
Calhoun, LA
01.2022 - 09.2024

Assisted driller and locator

Roofer

Knight Construction
Bastrop, LA
01.2003 - 04.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lineworker

Foster Farms
Farmerville, LA
01.2018 - 09.2021

Warehouse and line work

Education

Bastrop Highschool
Bastrop, LA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Rolling Hills Ministries
01.2025 - Current

Driller

RMM Drilling
01.2022 - 09.2024

Lineworker

Foster Farms
01.2018 - 09.2021

Roofer

Knight Construction
01.2003 - 04.2017

Bastrop Highschool
Matthew Knight