MATTHEW KULAS
Big Bend
Summary
To obtain a challenging position which will allow me to demonstrate my abilities, utilize my knowledge and experience in project management, and my organizational and interpersonal skills.
Overview
25
25
years of professional experience
Work History
DATA CENTER IT SUPERVISOR
AURORA HEALTH CARE
- Accountable for day-to-day operations on the third shift, supporting the team to complete software projects and process nightly batch files. Scheduled, planned and interacted with operations staff to ensure quality and on-time production.
Project Manager II
Everi Holdings Inc.
07.2023 - Current
- Responsible for product delivery, inter department team communications to keep deliverables on target. Responsible for project cadence meetings as well as project closeout and handoff. Working with a cross functional team it is my responsibility to raise awareness when issues arise and help mitigate those hurdles to keep project on track and on time.
Technical Account Manager
Aristocrat Technologies
09.2019 - 07.2023
- Responsible for customer relations and support of customer issues about the Aristocrat gaming platforms and products.
Technical Analyst
Apex Systems
09.2018 - 08.2019
- Responsible for assisting customers with operational needs to meet SLA and keep production systems up in the field. Troubleshooting of various Software platforms that work within the Windows 7 and Windows 10 environment
FIELD SERVICE TECHNICIAN II
SCIENTIFIC GAMES/BALLY TECHNOLOGIES
02.2017 - 09.2018
- Accountable for maintaining gaming equipment and associated devices, providing 24/7 response to remain within the Customer Service Agreement. Perform PMs on a routine basis, and troubleshoot, diagnose and repair all table game electronics, as well as the company line of leased equipment.
SHIFT SUPERVISOR
QUAD GRAPHICS
08.2016 - 05.2016
- Responsible for coordination of delivery based on customer purchases. Responsible for the performance and productivity of direct reports and temporary employees to ensure the timely final fulfillment of customer orders, ensuring all jobs were delivered complete and on-time.
TECHNICAL SYSTEMS PROJECT COORDINATOR AND TRAINER
TRANSACT TECHNOLOGIES
07.2012 - 08.2013
- Responsible for coordinating product installation, facilitating on-site and on-line training, and supported through go-lives. Provided end-user systems training for new and existing customers throughout the world; traveled to casinos in Germany, London, Switzerland, Peru and the Philippines. Created system applications training manuals for various product modules. Accommodated a 24/7 work force.
IT PROJECT MANAGER
SCIENTIFIC GAMES/BALLY TECHNOLOGIES
07.2000 - 07.2012
- Accountable for scheduling, planning and implementing new installations and product upgrades for the Slot Data System clients; traveled throughout the continental United States. Obtained jurisdictional product approval, coordinating with multiple State Gaming Regulatory Agencies and Gaming Laboratories. Coordinated training for casino employees; trained and mentored project managers and product support specialists. Provided rapid response to critical customer issues while meeting Service Level Agreement requirements.
Education
Certificate - Computer Science
MBTI - Milwaukee Business Training Institute
Masters of Science - Project Management
St. Mary's University
Winona, Minnesota04.2020
Bachelor of Science Degree - Business Administration, Project Management
Walden University
Minneapolis, Minnesota11.2017
Skills
- IT asset management
- Information security policies
- IT budgeting
- Application support
Timeline
Project Manager II
Everi Holdings Inc.
07.2023 - Current
Technical Account Manager
Aristocrat Technologies
09.2019 - 07.2023
Technical Analyst
Apex Systems
09.2018 - 08.2019
FIELD SERVICE TECHNICIAN II
SCIENTIFIC GAMES/BALLY TECHNOLOGIES
02.2017 - 09.2018
SHIFT SUPERVISOR
QUAD GRAPHICS
08.2016 - 05.2016
TECHNICAL SYSTEMS PROJECT COORDINATOR AND TRAINER
TRANSACT TECHNOLOGIES
07.2012 - 08.2013
IT PROJECT MANAGER
SCIENTIFIC GAMES/BALLY TECHNOLOGIES
07.2000 - 07.2012
DATA CENTER IT SUPERVISOR
AURORA HEALTH CARE
Masters of Science - Project Management
St. Mary's University
Bachelor of Science Degree - Business Administration, Project Management
Walden University
Certificate - Computer Science
MBTI - Milwaukee Business Training Institute
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