Matthew Lam
Van Nuys,CA
Summary
Dedicated case manager with over 10 years in social services, specializing in patient care coordination for diverse populations. Effectively managed care for 40+ patients, ensuring continuity and compliance with treatment plans through robust interdisciplinary collaboration and comprehensive discharge planning.
Overview
13
13
years of professional experience
Work History
Case manager
Blue Sky Home Health Care, Inc
09.2020 - Current
- Managed patient care coordination for 40+ patients by verifying insurance eligibility, coordinating appropriate clinical disciplines based on patient needs, and ensuring continuity of care throughout treatment.
- Conducted follow-up calls to address patient concerns, monitor progress, and support compliance with care plans.
- Oversaw patient discharges upon achievement of treatment goals and completion of services.
Case Manager
The People Concern
02.2020 - 09.2020
- Support clients’ housing stability, self-sufficiency, and community integration through the use of evidence-based practices such as harm reduction, housing first, and trauma informed care.
- Partner with homeless and housed clients by implementing interventions and coordinating multiple services to meet individualized needs.
Director of social services
Mountain View Convalescent Hospital
02.2017 - 04.2019
- Work with patients and families to develop and implement a personal plan of care at a 112-bed facility.
- Assess and provide for patient's need of additional resources and work with all team members to resolve any grievances.
Residential counselor
Penny Lane Centers
01.2017 - 12.2018
- Supervise, provide guidance, and care for at-risk children and young adults.
- Identify individual needs and assist with planning for life outside the organization.
Director of social services
Rinaldi Convalescent Hospital
02.2015 - 08.2016
- Collaborated with patients and families to create and execute personalized care plans, enhancing patient satisfaction at a 99-bed facility.
- Evaluated patient needs for additional resources and coordinated with team members to address grievances, improving service quality.
Social service assistant
Magnolia Gardens Convalescent Hospital
03.2013 - 02.2015
- Assess patients on admission to help identify an appropriate plan of care at a 99-bed facility.
- Coordinated transportation for patients to enhance attendance at medical appointments.
- Facilitated meetings with patients/families to clarify admission processes and ensure continuity of care post discharge.
Education
Bachelor of Arts - Sociology
California State University Channel Islands
Camarillo, CA01-2012
Skills
- Case Management
- Discharge Planning
- EMR Documentation
- Patient Advocacy
- Resource allocation
- Team collaboration
Timeline
Case manager
Blue Sky Home Health Care, Inc
09.2020 - Current
Case Manager
The People Concern
02.2020 - 09.2020
Director of social services
Mountain View Convalescent Hospital
02.2017 - 04.2019
Residential counselor
Penny Lane Centers
01.2017 - 12.2018
Director of social services
Rinaldi Convalescent Hospital
02.2015 - 08.2016
Social service assistant
Magnolia Gardens Convalescent Hospital
03.2013 - 02.2015
Bachelor of Arts - Sociology
California State University Channel Islands