Matthew Lamphier
Seneca Falls
Summary
I am an experienced leader who enjoys the exploration of new ideas and the discovery of new perspectives. I have a strong enthusiasm for witnessing others absorb and apply my teachings, experiencing immediate results. Leveraging my vibrate and optimistic personality, I engage in brainstorming sessions to generate innovative concepts, fostering a workplace culture that is both focused and fun. Responsible for building, owning, and driving a sales and retention culture across the Spectrum Stores within a key market. Actively and consistently supports efforts of their teams to engage customers in a retail environment and drive the sale and retention ofproducts and services. Consistently demonstrates solid leadership and coaching skills to create a inspired work environment where employees can thrive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Territory Manager
Charter Communications (Spectrum)
03.2023 - Current
- Leads multiple teams of Store Managers, motivating and engaging them to meet and exceed their sales goals, while delivering a clean, organized and fully operational retail experience for all customers and employees.
- Ensures Store managers and their teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing effective listening skills, and probing techniques to overcome objectives and save/upgrade customers.
- Ensures their stores meet Spectrum brand and merchandising expectations and that a thriving culture of customer care exists at all store locations within their span of control.
- Creates an environment of continuous learning, role playing and development where management and employees can enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process.
- Evaluates and analyzes the impact of business events on their Spectrum Stores activity, responds accordingly and provides leadership with frequent updates on key events.
- Maintains solid working relationships with leadership, the operations team and peers, working as a team to build a culture of success.
- Establishes check and balances with store management to maintain appropriate levels of staffing at all stores within their markets.
Area Manager
Charter Communications (Spectrum)
07.2022 - 03.2023
- Growing a successful team through a coaching culture consistent with store standards and an excellent customer experience.
- Balanced leadership by coaching from all angles of the business. Operational excellence in the back of the house while maintaining exceptional sales results.
- Managed multiple Spectrum locations thriving on delivering SSX setting standard for all stores on a consistent basis.
- Collaborate with multiple leaders of leaders to develop best practices for the business to benefit from.
- Develop Store Managers to have a strong will to help employees succeed on all sides of the business.
- Create a focused and fun work environment where all employees are dedicated to come to work and give all customer the proper SSX experience.
- Have been able to promote four specialists into successful Store Managers.
Store Manager
Charter Communications (Spectrum)
07.2021 - 06.2022
- Actively supporting team members to give all customers the full Spectrum Store Experience in retail environment.
- Exceeded monthly sales goals and expectations.
- Supported additional locations during leadership gaps. Peer-to-peer coaching with manager to develop a stronger sales culture in the store.
- Developing new sales tactics to increase sales within the stores.
- Coaching bottom performers to increase sales metrics to company minimum.
- Assist as team Captain during gaps, supporting multiple locations.
Sales Specialist
Charter Communications (Spectrum)
02.2020 - 07.2021
- Consistently working to exceed monthly sales goals.
- Helping different team members close sales on the spot and educating other reps on product and system knowledge.
- Working with leadership to travel to different locations for support.
- Educating and engaging with customers from the moment they step into building to give customers the Spectrum Store Experience.
Sales Associate
American Eagle Outfitters
03.2019 - 02.2020
- Provide all customers who enter store with the best shopping experience possible.
- Find wants and needs in customers clothing choice; describe merchandise, then proceed to recommend, select and obtain merchandise based on customers’ needs and desires.
- Maintain knowledge of current promotions, sales, and merchandise occurring at all times.
Server, Bartender
Watkins Glen Harbor Hotel
05.2017 - 02.2020
- Welcoming guest in a friendly and professional manner while playing a large role in making sure customers receive the best dining experience possible.
- Being as attentive to guest needs while making them feel comfortable and relaxed.
- Staying passionate about food and service and enjoying creating excellent experiences for customers.
Education
Associates - Humanities & Social Sciences
Corning Community College
Corning, NY05-2018
High School Diploma -
Dundee Central School
Dundee, NY06-2015
No Degree - HR Analytics Certificate
ECornell
01-2025
Skills
- Product Knowledge
- Aligning and Driving Results
- Goal Setting and Forecasting
- Written and Verbal Communication
- Positive Teamwork and Collaboration
- Attention to Detail
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
Certification
HR Analytics Certificate
-eCornell, 2025
Timeline
Territory Manager
Charter Communications (Spectrum)
03.2023 - Current
Area Manager
Charter Communications (Spectrum)
07.2022 - 03.2023
Store Manager
Charter Communications (Spectrum)
07.2021 - 06.2022
Sales Specialist
Charter Communications (Spectrum)
02.2020 - 07.2021
Sales Associate
American Eagle Outfitters
03.2019 - 02.2020
Server, Bartender
Watkins Glen Harbor Hotel
05.2017 - 02.2020
Associates - Humanities & Social Sciences
Corning Community College
High School Diploma -
Dundee Central School
No Degree - HR Analytics Certificate
ECornell
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