Matthew Lanoux
Baton Rouge
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams Paint Store
Baton Rouge
08.2023 - Current
- Assisted customers in selecting paint colors and products.
- Handled customer inquiries and resolved complaints promptly.
- Trained new staff on customer service protocols and store procedures.
- Processed transactions accurately using point-of-sale systems.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered incoming customer inquiries regarding product and service information.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Security Technician
Acadian Total Security
Baton Rouge
06.2022 - 08.2023
- Install and troubleshoot security systems and camera systems.
- Keep the company van up to standard.
- Create lasting relationships with customers.
- Run wire, cut sheet rock, screw in panels, use multimeter to check voltage, set up NVRs, set up Qolsys devices, and troubleshoot various situations of sensor, camera, and wiring errors.
- Explain procedures related to cameras and alarms to customers.
Technician
Main Event
Baton Rouge
04.2021 - 06.2022
- Perform electrical, mechanical, and technical work related to construction, repairs, preventive and scheduled maintenance.
- Troubleshoot repairs on games, tellers, pinsetters, etc.
- Disassembling, replacing and repairing mechanical and electrical components or parts such as bearings, coils, armatures, and wiring.
- Maintaining accurate inventory records.
- Ordering supplies, tools, and materials as needed.
- Maintaining the organization and cleanliness of the mechanic shop and facility.
Education
Associate - Occupational Studies, Automation
ITI Technical College
Baton Rouge, LA08-2022
Certificate - Electronics Technology
ITI Technical College
Baton Rouge, Louisiana08-2021
Skills
- Functional knowledge of Microsoft Office Programs
- Technically trained in AC/DC circuits
- Basic understanding of digital electronics
- General ability to troubleshoot, diagnose
- Basic experience with networking
- Experience reading Multi-Meters
- Ability to work well with others, supervise and lead teams
- Safety-conscious attitude
Timeline
Customer Service Specialist
Sherwin-Williams Paint Store
08.2023 - Current
Security Technician
Acadian Total Security
06.2022 - 08.2023
Technician
Main Event
04.2021 - 06.2022
Associate - Occupational Studies, Automation
ITI Technical College
Certificate - Electronics Technology
ITI Technical College