Matthew Laundis
Sacramento,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths
Overview
1
1
Language
24
24
years of professional experience
Work History
Operations Manager
Silver Sky Soft Services Inc.
Sacramento, CA
01.2016 - 07.2026
- Assisted in development of two, 3rd Party Apps released in the Clover App's Market and Poynt App Store
- Managed both, 3rd Party App's, Technical Support and daily customer relations for App Subscribers across the US, Canada and EU
- Provided training and oversight for 3 Technical Support Teams consisting of 50+ technicians, across the nation
- Partnered with Poynt IT (now owned by GoDaddy) to assist in locating any issues when they released Poynt Software Updates, while enhancing best software processes for their 100K businesses, nation wide
- Streamlined operational workflows to enhance efficiency and reduce turnaround times
General Manager
Blue Pebble Solutions
Sacramento, CA
11.2015 - 07.2026
- Managed B2B portfolio of 35 accounts, increasing annual recurring revenue in my first year by 50%, through strategic planning and building strong relationships with business owners
- Successfully grew company by 300% in the first 3 years by expanding our target market into surrounding counties
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Generated clients daily through canvassing, calling, marketing, and referrals
- Provided technical support for merchants while ensuring smooth business operations
- Led cross-functional teams to align business objectives with key performance metrics
General Manager
Aaron's Sales & Lease
Sacramento, CA
02.2013 - 10.2015
- Obtained the largest store in Northern California within 2 months of employment and grew business by 40% the first year
- Responsible for effective planning, delegating, coordinating, staffing, and organizing, while communicating weekly with the Regional Manager
- Trained staff in sales, marketing, and operations to enhance team capabilities
- Developed and implemented strategies that increased sales and profitability
- Streamlined project management processes to reduce turnaround times and improve delivery
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
Sales Manager
Sports Authority
Citrus Heights, CA
08.2011 - 01.2013
- Managed team of 15 - 35 associates across sales, marketing, and operations to drive cohesive strategy
- Top sales and key metrics performer monthly in District
- Held highest metrics in the Western Region for multiple months
- Directed sales floor operations, aligning staff coverage with traffic patterns and customer demand
- Led sales team to achieve consistent performance targets through collaboration and targeted coaching
- Directed promotional campaigns that elevated brand awareness and enhanced customer engagement
Life Insurance Agent
New York Life Insurance Co
San Jose, CA
07.2007 - 01.2009
- Maintained top 'New Agent Sales' for 12 months consecutive
- Developed tailored life insurance plans addressing client needs and assessments to optimize coverage and satisfaction
- Cultivated strong client relationships through effective communication and personalized support, resulting in increased client retention
- Conducted comprehensive policy reviews to ensure client coverages continued to meet their financial needs
- Mentored junior agents, fostering knowledge sharing and training to elevate overall team capabilities and service quality
General Manager
The Buckle
San Diego, CA
08.2002 - 07.2007
- Managed team of up to 30 employees in home store
- In the top 5 of 370 stores for Average Sale and Buckle Card sales for 2 years
- Supported training efforts for new associates at various locations and opening of 30+ locations all over the United States
- Implemented operational strategies that enhanced customer and employee loyalty
- Directed daily operations, aligning staffing, budgets, and service standards with business objectives
- Managed budget implementation, interviewing, hiring, and employee evaluations
Education
No Degree - GED
Sierra College
Rocklin, CA12-2000
High School Diploma - GED
Lynbrook High School
San Jose, CA05-1999
Skills
- 10 Years of Operations Management
- 20 Years of Retail Management
- Attention to Detail
- Strong Customer Service
- Monitored Sales, Inventory, Schematics, and Signage
- Performance Management
- Sales and inventory management
- Efficient and Adaptable Trainer
- Microsoft Outlook, Word, and Excel Proficient
Languages
Spanish
Limited Working
Timeline
Operations Manager
Silver Sky Soft Services Inc.
01.2016 - 07.2026
General Manager
Blue Pebble Solutions
11.2015 - 07.2026
General Manager
Aaron's Sales & Lease
02.2013 - 10.2015
Sales Manager
Sports Authority
08.2011 - 01.2013
Life Insurance Agent
New York Life Insurance Co
07.2007 - 01.2009
General Manager
The Buckle
08.2002 - 07.2007
No Degree - GED
Sierra College
High School Diploma - GED
Lynbrook High School