Matthew Lee
Newark,NY
Summary
Customer-focused professional with extensive experience in retail operations. Resolved inquiries and concerns, enhancing customer satisfaction while adhering to service standards. Operated pallet jacks for efficient goods transport and maintained departmental organization. Collaborated with team members to streamline operations during peak periods and supported training for new employees in customer service protocols.
Overview
1
1
Language
13
13
years of post-secondary education
1
1
year of professional experience
Work History
Floral Customer Team Member
Wegmans Food Markets
Newark, NY
08.2026 - Current
- Supported teammates during busy shifts and customer rushes
- Answered customer inquiries regarding products, services, and store policies.
- Kept sales floor clean, safe, and organized
Frozen Foods Customer Service Team Member
Wegmans Food Markets
Newark, NY
03.2026 - Current
- Provided excellent customer service by responding quickly to inquiries regarding product availability or location in store.
- Stocked frozen food cases using first in, first out rotation.
- Operated pallet jack to transport heavy loads.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
Produce Customer Service Team Member
Wegmans Food Markets
Newark, NY
06.2025 - Current
- Assisted Wegmans shoppers with product questions and store directions
- Resolved customer concerns by adhering to Wegmans service standards, ensuring satisfaction and loyalty
- Operated pallet jack to transport heavy loads and processed the produce load
- Collaborated with team members to achieve shared goals, maintaining Wegmans standards in our department and store
- Supported Frozen department after power outage
- Assisted with training new employees in customer service protocols.
- Provided personalized attention to customers, enhancing their shopping experiences and fostering customer loyalty
Education
Certification Of Completion - K-12
LEAH
08.2011 - 06.2024
Skills
- Customer service
- Pallet jack operation
- Inventory management
- Product merchandising
- Employee training
Languages
German
Limited
Affiliations
- I love playing and learning music on multiple instruments
- I play pick up soccer with friends during most of the year and join an indoor league during the winter
- I enjoy reading books; particularly self help books
Timeline
Floral Customer Team Member
Wegmans Food Markets
08.2026 - Current
Frozen Foods Customer Service Team Member
Wegmans Food Markets
03.2026 - Current
Produce Customer Service Team Member
Wegmans Food Markets
06.2025 - Current
Certification Of Completion - K-12
LEAH
08.2011 - 06.2024