Matthew Leon
Haskell,NJ
Summary
Knowledgeable business owner with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Enterprising operations manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Successful floor manager with expertise in pre-owned auto industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy; effective at prioritizing tasks and meeting deadlines.
Essentially, a thoroughly dynamic individual with hands-on experience in sales, sales management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Subsequently, I would make a significantly positive addition to your company in performance, results, and raising the bar for excellence.
Overview
5
5
years of professional experience
Work History
Owner/Operator
Private Business
03.2023 - Current
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed inventory control processes to optimize stock levels and reduce waste.
Sales Professional
Joyce Honda
07.2024 - 11.2025
- Drove sales initiatives through effective customer engagement and relationship building.
- Streamlined sales processes, resulting in improved efficiency and faster response times to customer inquiries.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
- Reached performance objectives and generated over 25 monthly units in sales.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
Sales Professional
Fette Ford
02.2025 - 09.2025
- Leveraged CRM systems to track leads, manage follow-ups, and maintain customer records efficiently.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Floor Manager
Tri-County Lexus
04.2021 - 08.2024
- Led daily operations, ensuring optimal customer service and sales performance on the sales floor.
- Trained and mentored team members to enhance product knowledge and improve customer engagement strategies.
- Analyzed sales reports to identify trends, adjusting inventory levels accordingly to meet customer demand.
- Conducted regular performance reviews, providing feedback and setting goals for continuous improvement among team members.
- Trained and supported sales force with closing deals.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Overcame objections and closed sales while following company policies and legal requirements.
- Set sales goals and tracked progress using Vinsolutions/CDK and Auto Alert while also using the manufacturer's CRM
- Recruited, hired, and trained team of at least 8 salespeople.
- Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
- Increased sales revenue by implementing effective floor management strategies and motivating team members.
- Cultivated a culture of continuous learning and development within the team resulting in consistent improvement in individual and team performance.
- Partnered with cross-functional departments such as merchandising and logistics ensuring seamless operations and increased sales efficiency.
- Developed high-performing sales teams through regular coaching, mentoring, and performance reviews.
- Streamlined operational processes for improved efficiency, reducing overhead costs while maintaining high standards of service.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Science - Legal Studies
Passaic County Community College
Paterson, NJ07.2013
Almost Completed - Legal Studies
William Paterson University of New Jersey
Wayne, NJSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Negotiation
- Inventory management
- Financial analysis
- Operational reporting
- Client relationship management
- Vendor negotiation
- Regulatory compliance
- Strong work ethic
- Decision-making
Languages
Spanish
Professional Working
Timeline
Sales Professional
Fette Ford
02.2025 - 09.2025
Sales Professional
Joyce Honda
07.2024 - 11.2025
Owner/Operator
Private Business
03.2023 - Current
Sales Floor Manager
Tri-County Lexus
04.2021 - 08.2024
Associate of Science - Legal Studies
Passaic County Community College
Almost Completed - Legal Studies
William Paterson University of New Jersey