Matthew Leone
Richmond,Virginia
Summary
People-centric professional with proven track record of excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex issues. Skilled in using all help desk software to effectively manage accounts, troubleshoot technical issues, and resolve escalated complaints.
Overview
9
9
years of professional experience
Work History
Payroll And Client Service Specialist
Partner Veterinary Urgent Care
01.2023 - Current
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted and processed payments, updated accounts and issued receipts.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Volunteer
DC Public Library
03.2022 - 10.2022
- Prepared reports on library usage statistics for review by management
- Located requested books on shelves and in library database and fetched items for patrons.
- Explained use of library facilities, resources, equipment, and services, and provided information about library policies.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
Client Care Specialist
Atlas Vet
01.2022 - 01.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Client Service Representative
PetScreening
05.2020 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Processed requests from pet owners for approval from their current apartment complex.
Customer Service and Sales Manager
Orangetheory Fitness
05.2019 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Front Desk Associate
Marriott Inc.
03.2017 - 05.2019
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
Barista
Charlotte Coffee Company
03.2015 - 05.2017
- Provided customers with product details, coffee blends, and preparation descriptions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Prepared and served coffee, espresso drinks, and teas.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor Of Arts (B.A - English Literature
Virginia Commonwealth Univerisity
Richmond, VA08.2022
High School Diploma -
Osbourn Park High School
Manassas, VA06.2017
Skills
- Critical Thinking
- Establishing Contacts
- Records Management
- Time Management
- Proofreading Submissions
- Complex Problem-Solving
- Learning Strategies
- Experience writing under AP Stylebook Guidelines
- Outbound Calling
- Client Service and Support
- Billing and Payment Processing
- Quality Control
Hobbies
- Music
- Writing
- Reading
- Hiking
- Volunteering
- Exercise
Timeline
Payroll And Client Service Specialist
Partner Veterinary Urgent Care
01.2023 - Current
Volunteer
DC Public Library
03.2022 - 10.2022
Client Care Specialist
Atlas Vet
01.2022 - 01.2023
Client Service Representative
PetScreening
05.2020 - 12.2021
Customer Service and Sales Manager
Orangetheory Fitness
05.2019 - 05.2020
Front Desk Associate
Marriott Inc.
03.2017 - 05.2019
Barista
Charlotte Coffee Company
03.2015 - 05.2017
Bachelor Of Arts (B.A - English Literature
Virginia Commonwealth Univerisity
High School Diploma -
Osbourn Park High School
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