Matthew Little
Lynchburg,VA
Summary
Well-rounded worker with professional experience in sales, customer satisfaction, multi-faceted and fluctuating work environments, as well as client outreach. Adept at working in a variety of working conditions with multiple responsibilities (physical and non-physical work included).
Fundamentally, a self-motivated worker, of whom is respectful, professional, and helpful where needed. A great communicator and team member.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Vans Off The Wall
06.2022 - 08.2023
- Star employee of the week/month on numerous occasions, based upon customer sales.
- Cashier experience, which included processing purchases and conducting returns, refunds, and exchanges.
- Exemplified professionalism and courtesy throughout normal day-to-day interactions with customers and during customer disputes.
- Organized, restocked, and put merchandise on display in a timely and efficient manner.
- Partook in the opening and closing operations of the store on numerous occasions.
Tennis Instructor
Firstserve Tennis Academy
06.2021 - Current
- Reduced injury risk to players by exemplifying and exercising safety standards and protocols to players.
- Collaborated cohesively with other coaching staff where needed to enhance player instruction and satisfaction.
- Communicated effectively with parents and guardians regarding cancellations or changes to lesson expectations and schedule.
- Created and maintained strong relationships among coaching team staff and company admin.
- Promoted a judgement-free work and learning environment shared equally amongst team members and tennis playing customers.
Alumni Relations Writer
Liberty University
03.2021 - 11.2021
- Contacted and interviewed Liberty University alumni in order to write captivating stories on work-life post graduation to increase alumni and student engagement with office.
- Wrote informative and intriguing articles on Liberty University alumni.
- Collaborated and worked alongside editing staff personnel to refine drafts for alumni stories.
- Maintained an organized workspace and work environment by helping with cleaning and upkeep.
- Participated in meetings pertaining to office goals and objectives in synchronization with University efforts.
Education
High School Diploma -
Richard Montgomery High School
Rockville, MD06.2019
No Degree - Film Production & Creative Development
Liberty University
Lynchburg, VA05.2026
Skills
- Positive Customer Service and Engagement
- Money Handling
- Teamwork and Collaboration
- Store maintenance
- Excellent Written and Verbal Communication
- Professionalism
- Engaging with Diverse Customers
- Safety and Cleanliness Standards
- Friendly and Helpful
- Reliability and punctuality
Certification
CPR Certified (American Health Care Academy)
Timeline
Sales Associate
Vans Off The Wall
06.2022 - 08.2023
Tennis Instructor
Firstserve Tennis Academy
06.2021 - Current
Alumni Relations Writer
Liberty University
03.2021 - 11.2021
High School Diploma -
Richard Montgomery High School
No Degree - Film Production & Creative Development
Liberty University