Matthew Longfellow
North Palm Beach
Summary
Dynamic customer service professional with extensive experience in hospitality, luxury guest services, and retail leadership within high-volume environments. Expertise in enhancing operational efficiency and elevating customer satisfaction through streamlined processes and effective team coordination. Proven ability to maintain high-quality standards in bakery management, leveraging strong organizational skills and a commitment to staff training. Results-driven leader adept at adapting to changing needs while fostering a collaborative work atmosphere that prioritizes exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Assistant Bakery Manager
Hannaford
Boothbay Harbor, ME
06.2024 - 01.2026
- Delivered customer service in a fast-paced retail environment
- Assisted with team coordination, bookkeeping, and cash balancing
- Resolved customer concerns and supported daily store operations
- Supervised daily bakery operations, ensuring adherence to quality and safety standards.
Guest Experience Ambassador
The Colony Palm Beach
Palm Beach, FL
09.2023 - 05.2024
- Provided luxury-level guest service following Forbes hospitality standards
- Coordinated reservations, transportation, and guest requests
- Worked closely with multiple departments to ensure seamless guest experiences
Valet Supervisor
Palm Beach Parking
Palm Beach, FL
03.2020 - 09.2023
- Supervised valet operations in high-volume luxury settings
- Delivered professional customer service and arrival coordination
Customer Service Staff
Publix
Palm Beach Gardens, FL
11.2018 - 03.2020
- Assisted customers with transactions, returns, and money services
- Balanced cash office and maintained daily deposits
Education
Degree - Communications & Journalism
New England School of Communications
Bangor, MESkills
- Food preparation
- Scheduling staff
- Sanitation protocols
- Task delegation
- Employee coaching
- Bakery operations
- Visual displays
- Adaptable Decision-making
- Strong organizational skills
- Team leadership
- Time management mastery
- Digital media
Additional Experience
Server experience in high-volume hospitality environments and social media management for restaurant operations. Broadcast news production experience with multiple television stations, developing strong communication, leadership, and deadline management skills.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Assistant Bakery Manager
Hannaford
06.2024 - 01.2026
Guest Experience Ambassador
The Colony Palm Beach
09.2023 - 05.2024
Valet Supervisor
Palm Beach Parking
03.2020 - 09.2023
Customer Service Staff
Publix
11.2018 - 03.2020
Degree - Communications & Journalism
New England School of Communications