Matthew Lund
Gainesville,VA
Summary
Motivated and dependable professional seeking a Student Tech position to gain hands-on experience in a healthcare environment while applying strong communication, teamwork, time-management, and problem-solving skills. Eager to learn, support, and provide compassionate, patient-centered care while contributing to a positive patient experience.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Operations Manager
Lowes Home Improvment
05.2022 - 10.2025
- Lead and supervise the overnight operations team to ensure efficient stocking, merchandising, and store recovery activities.
- Plan, coordinate, and oversee nightly freight processing, inventory replenishment, and product placement according to company standards.
- Monitor productivity, assign tasks, and provide coaching, training, and performance feedback to team members.
- Ensure all merchandise is stocked accurately, safely, and in a timely manner to support store readiness for opening.
- Enforce company policies, safety procedures, and OSHA guidelines to maintain a safe working environment.
- Collaborate with store leadership to prioritize operational goals, staffing needs, and merchandising initiatives.
- Analyze operational metrics and identify opportunities to improve efficiency, reduce shrink, and enhance customer satisfaction.
- Oversee the use of material handling equipment such as forklifts, order pickers, and pallet jacks, ensuring associates are properly trained and certified.
- Resolve operational issues, inventory discrepancies, and workflow challenges during overnight shifts.
- Support the implementation of corporate programs, store projects, and seasonal merchandising transitions.
- Conduct opening readiness inspections to ensure aisles are clean, organized, and fully stocked before customers arrive.
- Foster a positive team environment focused on accountability, communication, and continuous improvement.
- Serve as the manager on duty during overnight hours and respond to emergencies or operational concerns as needed.
- Trained and mentored team members on operational best practices and safety protocols.
Package Delivery Driver/Loader
UPS
08.2021 - 02.2022
- Operated delivery vehicle, ensuring timely and accurate package delivery across designated routes.
- Navigated using GPS systems to optimize delivery efficiency and reduce travel time.
- Maintained accurate records of deliveries, including signatures and tracking information.
- Adhered to safety protocols, ensuring compliance with company policies and local regulations.
- Loaded, unloaded, sorted, and scanned packages in a fast-paced warehouse environment.
- Verified package labels, tracking information, and destination codes to ensure proper shipment handling.
- Maintained a safe and organized work area while adhering to company safety procedures and policies.
- Met productivity and performance standards while working efficiently under time-sensitive conditions.
- Assisted with package sorting, palletizing, and freight movement throughout the facility.
Plumbing Apprentice/Plumber
My Plumber Plus
08.2020 - 08.2021
- Assist licensed plumbers with the installation, repair, maintenance, and replacement of residential, commercial, and industrial plumbing systems.
- Applied plumbing codes, regulations, and industry best practices under supervision of experienced plumbers.
- Diagnose plumbing issues, leaks, clogs, and system malfunctions using appropriate tools and testing equipment.
- Measure, cut, thread, and assemble pipe systems using hand and power tools.
- Learn and apply plumbing codes, regulations, and industry best practices under the supervision of experienced plumbers.
- Assist with excavation, pipe replacement, and installation of underground plumbing systems when required.
- Read and interpret blueprints, schematics, and construction plans to support plumbing installations.
- Communicate professionally with customers, contractors, and team members regarding project progress and service needs.
- Developed technical plumbing skills and knowledge through on-the-job training and apprenticeship programs.
- Complete assigned tasks efficiently while maintaining quality workmanship and attention to detail.
- Responded to emergency service calls and assisted with troubleshooting plumbing issues.
Assistant Manager
Chic-Fil-A
02.2020 - 08.2020
- Lead daily restaurant operations to ensure exceptional customer service, food quality, and operational efficiency.
- Manage front-of-house and back-of-house operations, including order accuracy, food preparation, cleanliness, and guest satisfaction.
- Monitor restaurant performance metrics, identify improvement opportunities, and implement strategies to increase efficiency and sales.
- Created employee schedules, managed labor costs, and ensured optimal staffing levels during peak business periods to enhance service delivery.
- Monitored restaurant performance metrics, identified improvement opportunities, and implemented strategies that enhanced operational efficiency and increased sales.
- Ensure compliance with Chick-fil-A standards, policies, procedures, food safety regulations, and health department requirements.
- Oversee inventory management, ordering, food waste reduction, and proper product handling.
- Maintain a positive work environment focused on teamwork, hospitality, accountability, and employee growth.
- Resolve customer concerns professionally while ensuring a high level of service and satisfaction.
- Conducted daily operational inspections to uphold cleanliness, safety, and compliance with brand standards.
- Support the Operator and leadership team in achieving business goals and improving restaurant performance.
- Lead by example by demonstrating Chick-fil-A’s core values of service, integrity, and excellence.
Education
Systems Engineering
United States Military Academy
West Point, NYBachelor of Arts - Psychology
Clemson University
Clemson, SCAssociate of Applied Science - Medical Radiography
ECPI
Manassas, VA04-2027
Skills
- Operations Management
- Conflict resolution
- Operational analysis
- Problem resolution
- Staff training
- Coaching
- Team building
- Teamwork and collaboration
Certification
- AHA CPR and First Aid, December 2028
Timeline
Operations Manager
Lowes Home Improvment
05.2022 - 10.2025
Package Delivery Driver/Loader
UPS
08.2021 - 02.2022
Plumbing Apprentice/Plumber
My Plumber Plus
08.2020 - 08.2021
Assistant Manager
Chic-Fil-A
02.2020 - 08.2020
Systems Engineering
United States Military Academy
Bachelor of Arts - Psychology
Clemson University
Associate of Applied Science - Medical Radiography
ECPI