Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic
Matthew Lundquist
Open To Work

Matthew Lundquist

Saint Paul,MN

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Store Team MemberComputer Builder and Software SpecialistDelivery DriverDelivery DriverBusiness Sales Specialist

Work Type

Full TimeContract WorkConsultingSeasonal Work

Location Preference

HybridRemoteOn-Site
Location: Saint Paul, MN
Open to relocation: Yes

Salary Range

$55000/yr - $85000/yr

Important To Me

Work-life balanceHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveCompany CultureCareer advancement

Summary

Customer-focused professional skilled in customer service and cash handling, enhancing experiences through positive interactions. Maintains high standards of cleanliness and accuracy in fast-paced environments while delivering effective solutions. Committed to continuous improvement and fostering team success.

Overview

31
31
years of professional experience
2
2
Certifications

Work History

Store Team Member

Red's Savoy Pizza
Roseville
08.2025 - Current
  • Assisted customers with menu selections and answered product questions.
  • Provided friendly service to enhance customer dining experiences consistently.
  • Greeted customers and provided excellent customer service.
  • Adhered to all company policies regarding customer service standards.
  • Answered store and merchandise questions and led customers to wanted items.
  • Managed opening and closing duties such as setting alarm systems, locking doors.
  • Assisted customers with carry-out orders from the store.
  • Operated cash register to process sales transactions.
  • Handled customer complaints professionally and efficiently.
  • Provided product knowledge to customers and answered inquiries.
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Accurately handled cash transactions at point of sale system.
  • Collaborated with team members to achieve timely order fulfillment.
  • Operated kitchen equipment to enhance food preparation efficiency.
  • Maintained cleanliness of workstations and dining areas during shifts.
  • Prepared food items according to company recipes and safety standards.

Computer Builder and Software Specialist

Self Employed
Saint Paul
01.1998 - Current
  • Completed builds using hand and power tools to meet project specifications.
  • Resolved customer issues through knowledgeable, friendly service, enhancing satisfaction.
  • Organized and prioritized tasks to achieve service goals efficiently.
  • Promptly identified customer needs to deliver effective solutions.
  • Provided exceptional face-to-face and phone service to customers.
  • Assisted customers with inquiries, boosting overall satisfaction levels.
  • Exceeded satisfaction targets by developing innovative problem-solving approaches.
  • Conducted thorough research and data analysis to inform strategic planning initiatives.

Delivery Driver

Papa John's Pizza
Robbinsdale
11.2023 - 08.2025
  • Delivered pizzas promptly to customers while adhering to speed limits and traffic regulations.
  • Operated delivery vehicle safely across various weather conditions, ensuring passenger safety.
  • Communicated effectively with team members to guarantee order accuracy and timely dispatch.
  • Grouped and routed deliveries by area, enhancing delivery efficiency and reducing wait times.
  • Delivered exceptional customer service, fostering loyalty and building trust with customers.
  • Resolved customer service complaints professionally, maintaining high satisfaction levels and ensuring repeat business.
  • Monitored fuel levels throughout shifts, refueling as necessary to ensure operational readiness.
  • Maintained accurate delivery records, collected payments, and verified invoices for accuracy.

Delivery Driver

DoorDash
Minneapolis
04.2022 - 11.2023
  • Delivered fresh food to customers across local areas while adhering to strict schedules.
  • Maintained accurate delivery logs and sales transactions, ensuring transparency and accountability.
  • Forged strong relationships with customers, enhancing loyalty and repeat business.
  • Utilized GPS navigation systems to identify the most efficient delivery routes.
  • Collaborated with restaurant staff to confirm order accuracy and coordinate timely pickups, enhancing service reliability.
  • Actively contributed to team meetings, suggesting improvements for service efficiency.
  • Provided excellent customer service throughout the delivery process, addressing inquiries effectively.
  • Reported delivery delays due to traffic, weather, or emergencies, facilitating proactive communication with customers.

Business Sales Specialist

Wells Fargo
Shoreview
03.2002 - 08.2016
  • Cultivated strong relationships with customers through proactive outreach via calls and emails.
  • Ensured adherence to quality assurance standards while effectively managing customer inquiries.
  • Implemented troubleshooting techniques to expedite resolution of customer issues.
  • Delivered effective resolutions to de-escalate calls and address customer concerns.
  • Consistently met or surpassed call speed, accuracy, and volume benchmarks.
  • Maintained call control to navigate scripts and resolve issues efficiently.
  • Updated customer account information in call management databases promptly.
  • Resolved escalated service concerns to uphold customer satisfaction and loyalty.

Business Account Specialist

Wells Fargo
Shoreview
05.2010 - 09.2014
  • Cultivated strong customer relationships to effectively resolve issues while following support protocols.
  • Responded promptly to customer inquiries via phone and email, ensuring high levels of service satisfaction.
  • Created accounts for new customers and updated existing demographic and order information.
  • Collaborated with sales team to provide timely updates on customer account statuses.
  • Facilitated online account setup for customers and conducted system training sessions.
  • Maintained a comprehensive database of customer contact information for effective communication.
  • Processed customer payments including credit card transactions, checks, wire transfers, and ACH payments.
  • Fostered relationships with key clients, contributing to increased satisfaction and retention rates.

Inbound Sales Specialist

Wells Fargo
Shoreview
07.2004 - 05.2010
  • Educated clients on banking products and services, improving their financial literacy and informed decision-making.
  • Maintained current knowledge of industry trends and regulations to provide clients with accurate and relevant advice.
  • Resolved client issues utilizing effective problem-solving skills.
  • Trained new team members on sales processes and procedures to ensure consistency.
  • Followed up with customers post-purchase to confirm satisfaction and address concerns.
  • Engaged with clients via phone, email, and chat to respond promptly to inquiries.
  • Identified cross-selling opportunities, increasing customer engagement and enhancing overall product utilization.
  • Generated new business through outbound calls, emails, and social media outreach.

Business Banking Customer Service

Wells Fargo
Saint Paul
03.2002 - 06.2004
  • Proposed innovative ideas that improved team collaboration and project outcomes.
  • Worked with diverse coworkers to achieve specific goals and efficiently resolve product-related issues.
  • Resolved customer problems with knowledgeable, friendly service, promoting high satisfaction levels.
  • Organized and prioritized tasks to efficiently meet service objectives.
  • Interacted with customers using strong interpersonal skills, fostering positive relationships and ensuring satisfaction.
  • Identified customer needs promptly, providing efficient support for requests.
  • Worked with cross-functional teams to drive project success and meet deadlines.
  • Maintained up-to-date knowledge through ongoing education and training to support colleagues.

Office Assistant/Accountant

Cargill/Westway
Saint Paul
03.1995 - 02.2001
  • Processed invoices and reconciled accounts, ensuring accuracy and compliance with accounting standards.
  • Executed accurate data entry into various computer systems.
  • Created Microsoft Excel spreadsheets for tracking office budget expenses.
  • Maintained organized filing systems for paper and electronic documents.
  • Sorted and organized records to maintain efficient office workflow.
  • Directed incoming call inquiries to appropriate departments, enhancing response time and service quality.
  • Utilized office equipment including printers, copiers, and fax machines effectively.
  • Communicated with customers, employees, and vendors to resolve inquiries and complaints.

Education

English/Communication

Concordia University
Saint Paul, MN
06.1994

Associate of Arts - Liberal Arts

Inver Grove Heights
Inver Grove Heights, MN
06.1991

Skills

  • Cash handling
  • Cash handling accuracy
  • POS system operation
  • Store opening and closing
  • Order management
  • Cleanliness and hygiene
  • Workplace safety
  • Safety standards
  • Customer service
  • Product knowledge
  • Engaging with diverse customers
  • Brand representation
  • Brand promotion
  • Time management
  • Task prioritization
  • Organization
  • Ability to lift 40 pounds
  • Multitasking capacity
  • Attention to detail
  • Reliability and punctuality
  • Microsoft Office proficiency
  • Satisfaction measurement

Certification

Microsoft office at New Horizons in Bloomington MN

Accomplishments

Service Excellence Award Wells Fargo 2004

Affiliations

Blood Donor 2004-2016

Timeline

Store Team Member

Red's Savoy Pizza
08.2025 - Current

Delivery Driver

Papa John's Pizza
11.2023 - 08.2025

Delivery Driver

DoorDash
04.2022 - 11.2023

Business Account Specialist

Wells Fargo
05.2010 - 09.2014

Inbound Sales Specialist

Wells Fargo
07.2004 - 05.2010

Business Sales Specialist

Wells Fargo
03.2002 - 08.2016

Business Banking Customer Service

Wells Fargo
03.2002 - 06.2004

Computer Builder and Software Specialist

Self Employed
01.1998 - Current

Office Assistant/Accountant

Cargill/Westway
03.1995 - 02.2001

English/Communication

Concordia University

Associate of Arts - Liberal Arts

Inver Grove Heights

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Matthew Lundquist