Matthew Mahoney, M.B.A

Oversaw the Strategic Coordination of First Responder Cross-Functional Partnerships (Medical, Police, Fire Dept., 3rd Party Affiliates) for Live Nation & Insomniac Branded Music Events; Collaborated to Collectively Oversee the Implementation of Key Harm Reduction Initiatives & Other Emergency Management Services Related to the Health and Safety of Concertgoers & Festival Attendees for All Insomniac Branded Shows & Events.

• Consistently demonstrated leadership attributes by continuously making suggestions for improvements to work processes and strategies focused on sustainability and cost reduction.
• Collaborated with BOH supervisors to formulate solutions and mitigate safety risks to ensure a successful event production
• Embraced numerous leadership roles focused on identifying obstacles to success, implementing optimal resolution, and ensuring the proper allocation of resources
• Leveraged Systems Thinking to identify, define, and develop solutions aimed directly at defining the root cause of issues and avoiding any potential future occurrences.
• Reduced health and safety risks with strict adherence to medical and security protocols fostering a culture of passion for safety elevated customer experiences
• Skilled at working independently and collaboratively in a team environment while exercising leadership capabilities through successful motivation of fellow team members and peers.
• Proven ability to develop and implement creative solutions to complex problems that directly result in improvement to overall operations and while continuously increasing quality control and providing exceptional service.
• Exhibited a continuous ability to effectively communicate in a dynamic work environment across numerous cross-functional departments and partnerships, adapting regularly to change.
• Demonstrated strong analytical and problem-solving skills and thought leadership, Keen to learn quickly while being agile and adaptable in providing effective solutions to challenging high-risk situations.

• Promoted positive brand image through the utilization of innovative marketing techniques leveraging memorable experiences
• Developed cross-functional partnerships with promotion teams whose interests were similarly aligned in order to provide valuable feedback to the Insomniac procurement department as to any necessary changes needed to be made.
• Introduced sales, promotions and other brand initiatives to gain customer loyalty.
• Created experiences that drove business results and customer brand loyalty and engagement.
• Teamed with other demonstrators to put on large-scale promotions.
• Tracked non-sale metrics to help improve future promotions with better access to data and employing more innovative marketing techniques.
• Consistently on top of industry-related topics, trends and tools to impact social growth and engagement.
• Built relationships and personalized future client development opportunities by collecting customer data.

• Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
• Collaborated with business unit leaders to provide leadership, direction and strategic planning for business unit operations, with a focus on implementation of agile strategic initiatives.
• Leveraged innovative marketing techniques to ensure strategic market positioning and increase overall total market share.
• Established key performance indicators for measurement of enterprise value creation
• Reviewed budgetary data for accuracy and consistency with company goals and objectives,
• Developed a team-oriented environment placing an importance on effective communication and collaboration to ensure cross-functional alignment of the company's strategic initiatives with its overall mission and vision.
• Built and analyzed financial models used to properly allocate resources and forecast cash flow and investment needs and make capital budgeting decisions.
• Identified new sources of revenue generation to increase annual corporate profit.
• Improved operational efficiency by optimizing and automating business processes.

• Worked with management team to develop operational goals aligned with business strategy.
• Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
• Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
• Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
• Contributed to organizational strategic direction with a focus on quality, cleanliness, and value, with an emphasis on safety as well as continuous process improvement,
• Leveraged Lean Six-Sigma Tools to Increase Profits, Reduce Costs & Employee Turnover/Waste directly resulting in an increase in operational efficiency across all business units throughout the organization
• Successfully reduced employee turnover by developing a company training standard and mentorship program.
• Monitored progress to company goals by establishing plans, budgets and measuring results with key performance indicators.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Set team and individual KPIs and provided regular, actionable feedback.
• Mitigated business risks by working closely with staff members and assessing performance.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Managed day-to-day consumer facing operations, driving quality standards and meeting customer expectations.
• Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
• Improved guest service by providing staff guidance, feedback and individual coaching.
• Collaborated with event coordinators to organize meetings and special events.
• Established and implemented programs and service guidelines, fostering ultimate guest experience.
• Overhauled guest relations policies to address changing concerns and realign them with corporate vision and store long-term goals
• Developed specific goals and plans to prioritize, organize and accomplish work.
• Monitored and maintained acceptable turnover levels by driving employee morale.