Matthew Malone
Willoughby,OH
Summary
Experienced leader with a successful track record in managing multiple companies and leading exceptional individuals. Passionate about utilizing my technological experience as well as effective communication, marketing, advertising, and sales strategies to drive business growth. Along with a professional background, I bring a deep love for basketball, having played at the college level and coached for several years. These diverse experiences have enabled me to excel in my areas of passion and I am eager to continue advancing my career. Excited for the next chapter and the opportunities it will bring.
Overview
18
18
years of professional experience
Work History
Sales Director
Brookdale Assisted Living/Beachwood Commons
03.2023 - Current
- Handled resident relations issues, enabling quick resolution, and client satisfaction.
- Maintain relationships with current residents and residents' families, while finding new prospects by identifying needs and offering appropriate services.
- Grow sales and boost profits by applying proactive management strategies to enhance sales.
- Managed sales outreach and informational tours, resolving all questions prior to enrollment.
Retail Sales Manager
AT&T
03.2016 - 04.2023
- Led my team and drove successful sales efforts for a variety of products.
- Engaged with customers and businesses via phone, email, and chat to resolve issues promptly.
- Maintained the 1 store for 4 out of 7 years in Internet sales as well as year over year growth in our Ohio/Pennsylvania region.
- Developed strategic partnerships across various sectors to streamline marketing initiatives.
- Coached and helped my team exceed high-reaching revenue objectives set regularly by AT&T.
- Demonstrated expertise in tech sales, marketing, and advertising.
- Engaged daily with stakeholders to identify and resolve their concerns.
Commercial Sales Manager
S&P Data
10.2015 - 10.2016
- Designed strategic initiatives to align with company objectives.
- Drove team performance to surpass sales targets.
- Engaged with various companies to finalize substantial sales deals.
- Supplied crucial insights on regional markets and emerging patterns.
Senior Sales & Marketing Director
Yellow Pages
02.2014 - 03.2016
- Executed daily strategy to guarantee representatives completed at least 100 calls and achieved 3 hours of talk time.
- Trained and coached sales representatives to efficiently sell new business and retain customers by 25% within the first 90 days.
- Maintained strong client relationships by addressing service-related needs.
- Assisted in creating advertising campaigns tailored for community-based organizations.
Fitness Sales Manager
Gold's Gym
03.2013 - 03.2014
- Crafted unique marketing strategies to attract leads beyond gym premises.
- Guided potential clients on facility tours while promoting memberships and training programs.
- Generated referrals by maintaining consistent follow-up with members.
- Directed Sales team, ensuring support for achieving ambitious daily targets.
Mobile Sales Expert
Best Buy
08.2011 - 09.2013
- Consistently achieve monthly targets while delivering superior customer service.
- Delivered detailed coaching to enhance productivity of newly hired team members.
- Established and achieved daily objectives and monthly milestones.
- Generated comprehensive summaries of inventory status and performance.
- Ensured excellent customer support.
Team Sports Sales Associate
Dick's Sporting Goods
08.2009 - 08.2011
- Enhanced sales of fitness gear and accessories.
- Consistently provided precise inventory report updates each day.
- Surpassed set daily sales targets consistently.
- Dedicated to providing exceptional customer service.
Information Technology Specialist
L'Oreal
06.2007 - 07.2009
- Monitored systems daily to ensure hardware, server resources, and key processes were functioning effectively.
- Managed support actions via ticketing systems.
- Managed server room, wireless networks and server infrastructure efficiently.
- Maintained and fixed all equipment across the site.
Education
Information Technology
Shawnee State University
Portsmouth, OHSkills
- Management Sales, Marketing & Advertising, Customer service (10 years)
- Google AdWords
- Salesforce
- Search Engine Optimization (SEO)
- Mobile Devices
- Email Marketing (5 years)
- Google Analytics
- Digital Marketing (6 years)
- B2B Sales (6 years)
- Analytics (4 years)
- SEM
- Communication skills (10 years)
- Customer support
- Microsoft Office
- Windows
- Customer service
- Computer skills
- Live chat (2 years)
- Inside sales
- Affiliate marketing (6 years)
- Computer Networking
- Salesforce Marketing Cloud (6 years)
- CRM Software
- Marketing Automation (5 years)
- Certifications and Licenses
- Driver's license
- 10 year management training certified
- Basketball coach & trainer
- Information Technology
Additional Information
- Former College Basketball Player
- Former Basketball Coach (5 years)
- Sales Manager
- Sales Representatives
- Authorized to work in the US for any employer
Timeline
Sales Director
Brookdale Assisted Living/Beachwood Commons
03.2023 - Current
Retail Sales Manager
AT&T
03.2016 - 04.2023
Commercial Sales Manager
S&P Data
10.2015 - 10.2016
Senior Sales & Marketing Director
Yellow Pages
02.2014 - 03.2016
Fitness Sales Manager
Gold's Gym
03.2013 - 03.2014
Mobile Sales Expert
Best Buy
08.2011 - 09.2013
Team Sports Sales Associate
Dick's Sporting Goods
08.2009 - 08.2011
Information Technology Specialist
L'Oreal
06.2007 - 07.2009
Information Technology
Shawnee State University
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