Matthew Marchitto
Hamden,CT
Summary
Results-driven manager with extensive experience in retail and building industries. Specializes in enhancing productivity and customer satisfaction while driving revenue growth. Strategic Sales Leader skilled in streamlining processes and optimizing talent to meet profit targets. Proficient in identifying emerging market trends and capitalizing on revenue opportunities.
Overview
26
26
years of professional experience
Work History
District Manager
Smithland
07.2024 - 05.2025
- Demonstrated self-motivation by independently completing tasks to ensure operational continuity.
- Adapted quickly to fast-paced environments to meet changing business demands.
- Fostered teamwork by actively sharing ideas and providing support to colleagues in collaborative projects.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced communication skills by engaging in regular discussions with team members and clients.
Store Manager
Dollar General
05.2024 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control processes to maintain optimal stock levels and minimize shrinkage.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented visual merchandising strategies to enhance product visibility and boost sales.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed strategic plans to enhance sales performance and improve customer satisfaction.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a positive team environment, enhancing employee engagement and retention rates.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates on product specifications and selling techniques, improving customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
PRO Sales Manager
Lowes Home Improvement Stores
11.2018 - 12.2023
- Developed relationships with customers and community, driving long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Addressed issues for high-profile customers, strengthening relationships and boosting return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Oversaw account management to sustain existing relationships and expand share of business.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Overnight Store Manager
Walmart
08.2013 - 07.2018
- Supervised daily operations of $46 million store, ensuring efficient workflow and customer satisfaction
- Managed customer service initiatives customer service, freight management, enforcement of company sales floor standards; financial planning, Budgeting, Scheduling, Performance Evaluations, Recruiting and Terminations.
- Supervised overnight store operations and ensured compliance with company policies.
- Managed inventory levels and organized stock replenishment for optimal presentation.
- Trained and mentored team members on customer service and store procedures.
General Manager
Orion Planners Catering
07.2005 - 09.2013
- Supervised daily operations of off-site catering company, managing offsite kitchen and service staff to ensure efficient service delivery
- Billing, Accounts Payable, Payroll, Licensing, and Banking Managed staffing and hiring processes to ensure effective team performance. Customer Relations and Problem Solving
- Oversaw daily operations for catering events and service delivery.
- Managed team performance to ensure high-quality customer experiences.
- Developed strategic plans to enhance service efficiency and effectiveness.
Assistant Store Manager of Operations
Sears Holdings Corporation
10.2007 - 01.2010
- Supervised daily operations of a 44 million dollar per year store
- Work closely with store manager of a regional model store, to maintain company standards for presentation (display of merchandise, flow of goods to sales floor, and physical maintenance of customer touch points.), profitability (P&L analysis, sales margin, and misc
- Managed income tracking to ensure accurate financial reporting.), and function in place of store manager in his absence
- Managed three departments: Human Resources, Cashier Team, and Backroom Team, ensuring operational efficiency and team cohesion.
- Planned budgets and schedules for financial operations.
Assistant Store Manager
Home Depot
04.1999 - 06.2005
- Supervised daily operations of $66 million store, ensuring seamless service and customer satisfaction
- Managed specialty sales operations for 4 departments, driving team collaboration and sales initiatives
- Conducted financial planning, budgeting, scheduling, and performance evaluations while overseeing recruiting and terminations
Education
Associate of Science - Hospitality Management
Johnson And Wales University
Providence, RISkills
- Account management
- Sales management
- New Business Development
- Customer relationship management
- Sales Reporting
- Competitive analysis
- Financial Management
- Vendor Management
- Performance Management
- Technical expertise
- Problem solving
- Team development
- Training and coaching
- Team building
- Leadership skills
- Influencing skills
- Sales reporting
- Staff training
Timeline
District Manager
Smithland
07.2024 - 05.2025
Store Manager
Dollar General
05.2024 - 07.2024
PRO Sales Manager
Lowes Home Improvement Stores
11.2018 - 12.2023
Overnight Store Manager
Walmart
08.2013 - 07.2018
Assistant Store Manager of Operations
Sears Holdings Corporation
10.2007 - 01.2010
General Manager
Orion Planners Catering
07.2005 - 09.2013
Assistant Store Manager
Home Depot
04.1999 - 06.2005
Associate of Science - Hospitality Management
Johnson And Wales University