Matthew Marks
Automotive Industry
Rochester,NY
Summary
Talented military veteran with 10+ years Automotive experience working with all types of vehicles. Looking to seek and maintain a full-time position in the Automotive industry utilizing interpersonal skills, excellent time management, and problem-solving skills. Associate Degree in Business and Management with IT experience. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and highly dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
31
31
years of professional experience
1
1
Certificate
Work History
Security Professional
Avangrid Energy Company
02.2023 - 08.2023
- Answer 500-1000 High / Medium / and Low priority motion alarms, per 8 hour shift, to verify security of East Coast power grid.
- Update daily issue logs and produce reports of activities and specific incidents.
- Make emergency phone calls and emails as needed to respond to fire, theft, and other security incidents.
- Train new security personnel to facilitate compliance with security protocols.
Seasonal Driver
United Parcel Service, UPS
12.2022 - 12.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Delivered packages to customer doorsteps and business offices.
Non-Medical Caregiver
Abbey Woods
07.2022 - 11.2022
- Distributed daily medication per treatment schedule.
- Assisted client with physical therapy as directed.
- Transported client for medical appointments.
Medical Materials Handler
Rochester Regional Health
09.2021 - 03.2022
- Used hand-held scanners and digital logs to accurately track item movements.
- Accessed spreadsheets and requisitions to determine items to be moved, gathered, or distributed.
- Transported inventory items to ED, Oncology, and other departments on-call.
- Listened closely during team meetings to gain complete understanding of duties required for each shift.
- Followed all applicable government regulations to include HIPPA.
Sales Support Specialist
Bob Johnson Chevrolet
09.2016 - 03.2022
- Created own position within company by learning many technological and customer aspects of business in 5+ years.
- Answered average of 50+ inquiries per day, addressing customer requests, solving problems, and providing product information.
- Maintained accurate and current customer account data with digital information updates.
- Assisted sales team with SPOT technology to complete customer transactions.
- Directly interacted with customers to complete purchasing documents, and guide customers through key technological features of their purchase.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Worked with manager and sales team to schedule 15+ daily and 75+ weekly successful deliveries.
Automotive Department Manager
Tuf Trucks
01.2016 - 07.2016
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Professional demeanor when addressing unhappy or angry customers.
- Planned and coordinated work for team of detailers.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Test drove vehicles and reported identified issues to management.
Automotive Detailer
Ziebart
01.2014 - 08.2015
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Applied protective agents, including sealants, to protect surfaces.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Reported daily work progress and encountered problems to management.
- Provided exceptional customer service and addressed customer inquiries.
Market Assistant Manager
Palmer Foods
07.2011 - 07.2012
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Completed daily paperwork and computer entry of sales data as established by management.
- Handled customer inquiries, complaints, and answering customer questions.
- Modeled effective leadership to gain commitment to store goals and training to exceed company standards.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained team members in successful strategies to meet operational and sales targets.
Department / Shift Manager
Natural Grocers
05.2008 - 05.2011
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and food safety requirements for operations.
- Trained and mentored new employees to maximize team performance.
- Utilized hand-held ordering devices and corresponding software to replenish inventory on a daily basis.
- Answered questions about store policies and addressed customer concerns.
Team Leader Back-Up
Wegmans
01.2001 - 09.2007
- Guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Participated in cross-functional team-building activities.
- Assisted Department Manager with new hire processing and existing training programs.
Active Duty Soldier
United States Army
09.1992 - 04.1995
- Extensive field training in rotating 24 hour Guard Duty.
- Checked identification of persons entering and exiting facility and authorized entrance and departure of visitors and employees to maintain security of premises.
- Monitored all doors and windows of Unit facility to prevent entry of unauthorized individuals.
- Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting.
- Four months of Riot Control training for deployment to Guantanamo Bay, terrorist detainee camps.
- 30 days of desert training, day and night operations, Mohave desert.
Education
Associate of Science - Business Administration
Bryant And Stratton College
Henrietta, NYCertificate of Completion - Professional Development
Dale Carnegie Training
Rochester, NYSkills
- Vehicle Inspection
- Service Requests
- Work Order Management
- Automotive Component Understanding
- Exceptional Attention to Detail
- Body Shop Knowledge
- Database Software
- Valuation Reports
Timeline
Security Professional
Avangrid Energy Company
02.2023 - 08.2023
Seasonal Driver
United Parcel Service, UPS
12.2022 - 12.2022
Non-Medical Caregiver
Abbey Woods
07.2022 - 11.2022
Medical Materials Handler
Rochester Regional Health
09.2021 - 03.2022
Sales Support Specialist
Bob Johnson Chevrolet
09.2016 - 03.2022
Automotive Department Manager
Tuf Trucks
01.2016 - 07.2016
Automotive Detailer
Ziebart
01.2014 - 08.2015
Market Assistant Manager
Palmer Foods
07.2011 - 07.2012
Department / Shift Manager
Natural Grocers
05.2008 - 05.2011
Team Leader Back-Up
Wegmans
01.2001 - 09.2007
Active Duty Soldier
United States Army
09.1992 - 04.1995
Associate of Science - Business Administration
Bryant And Stratton College
Certificate of Completion - Professional Development
Dale Carnegie Training
- Security Guard License, New York State - January 2023
Certification
- Security Guard License, New York State - January 2023
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