Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Martone

Lyndhurst,New Jersey

Summary

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, metric analysis, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance. But most importantly pushing on having a safe and clean work environment for customers and associates.

Overview

5
5
years of professional experience

Work History

Walmart Digital Team Lead

Walmart
Teterboro, New Jersey
07.2024 - Current
  • Gif app trained
  • Manage all metrics including CX, Dwell Time, Wait Time, First Time Pick Rate, Pre Sub, Post Sub, etc
  • Pick up room organization and rotations.
  • Associate Training and Hiring Processes.
  • Customer Service Focus
  • Problem Solving
  • Vendor Communications
  • Touring Feature Accuracy and Nil picks
  • Recommending to other team leads for replenishment tickets.
  • Proper Picking, Staging, and Dispensing expert.

Walmart Apparel Team Lead

Walmart
Tuckerton, New Jersey
05.2023 - 06.2024
  • Analyzed sales data from previous weeks and months in order to forecast future demand trends.
  • Provided leadership and direction to a team of 16 apparel associates.
  • Handled returns and exchanges according to company policies.
  • RFID trained every Tuesday and Thursday.
  • Problem solving skills
  • Seasonal Clothing Transitioning.

Walmart Entertainment Associate

Walmart
Tuckerton, New Jersey
11.2022 - 05.2023
  • Cashier Trained
  • Customer Service
  • Stocking shelves
  • Doing Modular's
  • Building Features
  • Pinpoint
  • Working Viz Picks
  • Cleaning work spaces
  • Backroom organization
  • Heavy equipment certified

Lowe’s Pro Services

Lowes Home Improvment
Pineville, North Carolina
05.2021 - 10.2022
  • Built Quotes for Customers
  • Packaged bulk orders for contractors
  • Helped make sales

Lowe’s Lumber Associate

Lowes Home Improvment
Pineville, North Carolina
03.2020 - 04.2021
  • I helped customers by loading their vehicles. Also with organizing heavy product with heavy equipment.

Education

High School Diploma -

Lyndhurst High School
Lyndhurst, NJ
06-2019

Skills

  • Customer service
  • Team leadership
  • Data analysis
  • Vendor communication
  • Room Organization
  • Safety leader
  • Management and Training
  • Problem Solver
  • Time management
  • Overseeing daily activities
  • Work planning
  • Employee engagement

Timeline

Walmart Digital Team Lead

Walmart
07.2024 - Current

Walmart Apparel Team Lead

Walmart
05.2023 - 06.2024

Walmart Entertainment Associate

Walmart
11.2022 - 05.2023

Lowe’s Pro Services

Lowes Home Improvment
05.2021 - 10.2022

Lowe’s Lumber Associate

Lowes Home Improvment
03.2020 - 04.2021

High School Diploma -

Lyndhurst High School
Matthew Martone