Matthew McCleary
Fishers,IN
Summary
Point of sale system Guest engagement Menu item recommendation Team member support Order management I dont stop until the job is done I'm able to control a team of several coworkers/team members with zero difficulty Time management I am a people person and can talk with anybody about any topic. Product guidance Hospitality and accommodation Inventory control Promotional support Merchandising Calm demeanor Conflict resolution Strong communication Meeting deadlines Complex problem-solving Service-oriented Positive and professional Attendance oversight Account servicing Contract negotiation Recordkeeping February 2022 - CurrentServer Capri Restaurant Inc. | Indianapolis , Indiana As a server I provide a memorable dinning experience that far exceeds our guest's expectations. It involves having great communication skills, time management skills, and being able to work in a high impact industry. I have to stay vigilant as to ID a guest. I can have always stayed current with all my certifications. I've always stayed current with the Alcohol Training Certification, and Food Handlers Certification.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Outgoing Job Title with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Communicative Job Title dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Friendly Job Title with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations.
Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Upbeat Job Title with outstanding coordination and memorization skills. Number-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.
Service-oriented Job Title with Number years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.
Versatile Job Title with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Ambitious server with Number years of experience boosting Type sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, Type and Type aspects of items. Logical salesperson focused on upselling Number% of customers resulting in additional earnings for restaurant and tips.
Versatile Job Title with Number years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of Number% due to friendliness, speedy service.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Seever
Capri Restaurant 2602 Ruth Dr. (317)259-4122
Indianapolis, IN
02.2022 - Current
- Deliver food and beverages promptly to guest
- Process credit/debit card transactions, and cash transactions
- Follow safety, sanitization, and food handling guidelines
- Make the guests have a memorable dinning experience.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept track of event finances, initial deposits, due payments and final balances.
- Checked over Number daily IDs to verify ages and uphold State liquor laws.
- Processed orders and sent to kitchen employees by Action.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
1933 Lounge By St. Elmo Fishers District (317)758-
Fishers, IN
10.2020 - 02.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Warehouse Associate Then Sales Amd Service Represe
Auto- Chlor System 4315 8th Ave (206) 622-0900
Seattle, WA
03.2017 - 08.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Operated forklifts to transfer inventory to and from target destinations.
- Drove team revenue totals by bringing in top sales numbers.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and delivered engaging sales presentations to convey product benefits.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Implemented brand marketing and sales campaigns.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Set up calendar with customer birthdays and other special events for personal touch.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as Number pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Hight School Diploma - undefined
Western High School
7601 Chrogenic Technician - undefined
NEC 7601 chirogenics
Skills
- EXPERIENCE
- Motivated job seeker, looking to obtain new, challenging opportunities for growth within myself and a new
- Career Works exceptionally well under pressure Very adaptable, and ready to be an exceptionally strong team
- Player Ready to show my true potential and looking for growth within myself and looking for growth with a new
- Career
- PPE Guideline Compliance
- Cool Under Pressure
- Team Player
- Able to Lift 30 Pounds
- Order Accuracy and Delivery
- Age Verification
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Food and Beverage Service
- Special Requests and Substitutions
- Warm and Friendly
- Contamination Prevention
- Hospitality Service Expertise
- Greeting and Seating Guests
- Guest Satisfaction
- Billing and Payment Processing
- Chemical Storage
- Bussing Experience
- Energetic and Outgoing
- Error Identification
- Brand Loyalty
- Courteous Phone Demeanor
- Operational Efficiency and Safety
Certification
NEC 7601 Cryogenics Technician January 2010
Timeline
Seever
Capri Restaurant 2602 Ruth Dr. (317)259-4122
02.2022 - Current
Server
1933 Lounge By St. Elmo Fishers District (317)758-
10.2020 - 02.2022
Warehouse Associate Then Sales Amd Service Represe
Auto- Chlor System 4315 8th Ave (206) 622-0900
03.2017 - 08.2020
Hight School Diploma - undefined
Western High School
7601 Chrogenic Technician - undefined
NEC 7601 chirogenics