Jordyn Young
Urbandale,IA
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seever
Pho Shobu
Clive, Iowa
05.2023 - Current
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Cleaned tables and chairs to prepare dining area for next customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Garnished dishes and beverages to serve visually appealing menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Set up tables in between patrons to reduce wait times.
- Responded to ad hoc cleaning duties at end of shift.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Cook
Five Boroughs
West Des Moines, Iowa
01.2022 - Current
- Created weekly schedules for kitchen staff according to restaurant needs.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Assisted in developing new menu items based on customer feedback.
- Trained new cooks on proper food handling techniques.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Resolved customer complaints in a timely manner.
- Managed cashiering duties such as counting money at the end of shift.
- Followed recipes and procedures to prepare, season and cook food products.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Improved performance of team members resulting in high-quality meals produced daily.
- Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
- Optimized kitchen processes to increase efficiency and reduce order preparation times.
- Modified existing recipes and created new recipes to meet changing nutritional content needs.
Education
High School Diploma -
Waukee High School
Waukee, IA03-2026
Skills
- Customer service
- POS operation
- Food safety practices
Certification
- Serve Safe
Affiliations
- Working two jobs while attending high school.
- Able to focus on multiple tasks at once and complete.
- Plan out events and follow through.
References
References available upon request.
Timeline
Seever
Pho Shobu
05.2023 - Current
Cook
Five Boroughs
01.2022 - Current
High School Diploma -
Waukee High School