Matthew McClung
Richmond Hill,GA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Goal-driven individual known for effective problem-solving and adaptability in dynamic environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Supervisor
UPS
Savannah, GA
11.2023 - Current
- Oversaw daily loading and unloading of aircrafts, inventory management and supervising work of team.
Used both manual and electronic methods to compute aircraft weight and balance. - Ensured all team members maintained up to date safety trainings.
- Coordinated the loading of transport items to staging areas in warehouses with forklifts.
- Checked placement of cargo against aircraft restrictions.
Met required productivity and accuracy standards per location and company guidelines. - Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
- Completed bi-weekly payroll approvals for employees.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Reviewed work schedules, performed safety checks on equipment and obtained supplies to perform work and prepare for operations.
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Implemented training programs for new hires, accelerating their time to full productivity.
- Improved safety standards by conducting regular observations (QVAs) and training sessions, resulting in fewer workplace accidents.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for gateway.
- Upheld great standards of leadership for employees, consistently leading by example for best-practice methods.
Operations Supervisor
UPS
Anchorage, AK
07.2012 - 11.2023
- Oversaw daily loading and unloading of aircrafts, inventory management and supervising work of team.
- Co-chair of Safety Committee from 2012-2014
- Used both manual and electronic methods to compute aircraft weight and balance.
- Coordinated the loading of transport items to staging areas in warehouses with forklifts.
- Checked placement of cargo against aircraft restrictions.
- Met required productivity and accuracy standards per location and company guidelines.
- Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
- Reviewed work schedules, performed safety checks on equipment and obtained supplies to perform work and prepare for operations.
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
- Trained new employees in areas such as safety procedures or equipment operation.
- Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
- Enhanced operational performance and reduced labor expenses by optimizing standardized practices.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Trained new employees on proper protocols and policies.
- Scheduled employees for shifts, taking into account flight patterns, weather, and employee strengths.
- Upheld great standards of leadership for employees, consistently leading by example for best-practice methods.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored over 150 employees' day-to-day activities and made plans to rectify issues.
- Delegated tasks to ramp supervisors and support staff to organize and improve safety and efficiency.
- Kept high average of performance evaluations.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Specialist
Apple
Anchorage, AK
08.2012 - 10.2014
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure products are available.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Kept detailed records of project progress, discrepancies and other funding issues.
- Handled proper storage and rotation of all products and supplies.
- Maintained store floor space by performing light repair work as well as cleaning counters, equipment and floors.
- Followed all company policies and procedures to deliver quality work.
- Logged daily production, shrink and inventory levels in computer system.
- Managed shipment receiving, processing and storage under tight timelines.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Sears
Anchorage, AK
06.2008 - 08.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Educated associates on market trends and stayed up-to-date on comparable products and trends.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prepared large cash deposits with zero discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Developed, marketed and sold full range of products and support services.
- Completed orders and organized product deliveries to meet customer timetables.
- Processed product returns and assisted customers with other selections.
- Relayed information regarding current store promotions, sales and special events to customers.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Worked with members of other units to support cohesive shopping experiences.
- Solved customer-identified problems with small and large appliances purchased in-store.
- Assessed customer satisfaction with regular post-purchase check-ins.
Grocery Clerk
Fred Meyer
Anchorage, AK
01.2007 - 06.2008
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept and mopped floors for professional appearance.
- Completed regular cycle counts and inventory audits.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Operated cash register to record transactions accurately and efficiently.
Education
No Degree - Business Management
University of Alaska Anchorage
Anchorage, AKHigh School Diploma -
Bartlett High School
Anchorage, AK05.2007
Skills
- Decision Making
- Goal Setting
- Team Leadership
- Assignment Delegation
- Staff Scheduling
- Math skills
- Aircraft weight computation
- Crew management
- Analytical and Critical Thinking
Certification
- Weight and Balance certified, UPS
- Hazardous Materials Training
- Emergency Evacuation Drill Leader
- Forklift Certified, UPS
- Air Ramp Equipment and Machinery Certified, UPS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsPaid sick leave401k matchPaid time offTimeline
Operations Supervisor
UPS
11.2023 - Current
Specialist
Apple
08.2012 - 10.2014
Operations Supervisor
UPS
07.2012 - 11.2023
Sales Associate
Sears
06.2008 - 08.2012
Grocery Clerk
Fred Meyer
01.2007 - 06.2008
No Degree - Business Management
University of Alaska Anchorage
High School Diploma -
Bartlett High School