Matthew McGovern
Quakertown,PA
Summary
Dynamic senior operations leader with a proven track record of establishing robust operational frameworks that drive productivity and foster business growth. Expertise in managing diverse teams across multiple warehousing sites, ensuring seamless operations and high standards of customer service. Strong analytical and problem-solving skills facilitate the identification of process improvement opportunities, while a commitment to quality control, operational finance management, and human resources enhances overall efficiency. Exceptional communication and collaboration abilities elevate team performance and consistently achieve operational objectives.
Overview
2027
2027
years of professional experience
Work History
Operations Improvement Specialist
Kamps Pallets
Remote And Travel
2025 - Current
- Cross functional leadership role overseeing continuous improvement, as well as overall operations management of Northeast Onsite Total Pallet Management. Responsible for overall cost savings and continuous improvement projects across the Northeast Region.
- Travel position with regular travel to 15 sites. Job tasks included regular audits; reviewing and evaluating current processes; identifying, leading and coaching process improvement; held regular meetings and follow up with site and senior leadership on opportunities and report reviews.
- Assisted in relocating 40k square foot operation into new building with additional machinery including saw lines, conveyors, automatic nailers and a wood grinder. Tasks included efficiently laying out operation and machinery, setting up safety signage and routes of travel, and helping in overall training for a 40+ person operation while added a 2nd shift.
- Established Standard Operating Procedures in various areas such as: machine operation, forklift safety, unloading and loading trailers, pallet repair process, shift start up meetings, and production reporting.
Director of Operations/Regional Operations Manager
Palnet USA & Kamps Pallets
Remote And Travel
2020 - 2025
- Oversee overall operational and financial performance, business planning, and activity across 8 sites and 3 customers producing approximately $48M in annual sales as a business unit. Manage partnerships in collaboration with sales team and function as key point of contact between onsite operations and corporate contacts for three Fortune 500 customers. Cooperate with leadership to uphold environment of collective responsibility and accountability. Compile daily, weekly, and monthly reports on site manager level to ensure operations align with organizational objectives.
- Realized 33% increase in rates for service expenses for $3.7M increase in projected annual income by developing and presenting new contract proposal in 2022 and 2024.
- Took part in negotiating rates and contracts with existing customer to expand from 9 onsite location to 20 onsite locations.
- Successfully started up and implemented 6 sites over a 6 week period in 2024, and implemented new sites with a new customer and successfully navigated a trial period into a signed contract.
- Adjusted layout of pallet repair areas and added additional tables to increase pallet repair production by 45,000 pallets over previous year. Resulted in $139,000 revenue boost and $125,000 cost reduction.
- Grew revenue through 25% price increase by analyzing financial information, market research, and industry insight to set prices and margins for various types of pallets.
- Project Manager (2020 – 2021)
Site Manager
Palnet USA
Breinigsville, PA
2018 - 2020
- Operated as Senior Onsite Manager for two-shift reverse logistics operation consisting of two shift supervisors, two shift leads, and 30 associates. Implemented regular site audits to track and optimize safety, productivity, and compliance through visual inspection and monitoring of pallet repair process, categorical audits on various functions, and attendance audits. Instituted daily pre-shift meetings as well as monthly town hall meetings. Boosted staff morale through employee resolution process to improve onsite working relationships. Resolved all site HR issues and processed payroll.
- Significantly improved compliance from weekly average of 30% to 80% compliance within one month’s time and remained at 95% and above two months thereafter.
- Upsurged profit by 20% through market pricing analysis and adjustment of price levels for vendors.
- Instituted new attendance policy and system, led to substantial decline in late arrivals from weekly average of 34% to just 2% as well as decrease in Call offs and No Call/No Show attendance issues from almost 10% weekly to below 1.5% weekly.
- Spearheaded complete operational overhaul with layout restructure for optimal efficiency and reduced downtime and waste.
- Improved customer scores by identifying and addressing areas deemed deficient by customers.
Operations Supervisor | Operations Manager
DHL Supply Chain | Mondelez International
Various
01.2010 - 01.2018
- Coordinated daily shifts for 25 associates in 110,000 sq ft Direct Store Delivery operation. Allocated resources and controlled daily and weekly workload planning to guarantee alignment with agreed operational budget and volume forecasting. Monitored performance against customer, vendor, and DHL Supply Chain contractual requirements. Utilized Kronos timecard system to process all payroll and time keeping.
- Drove continuous improvement initiatives to enhance organizational financial health and realize organizational objectives.
- Reduced overall downtime from 19% average to 12% average through quick product replenishment based on fast and slow-moving SKUs.
- Served as interim Operations Manager to lead transition from two-shift operation to three-shift, 24-hour operation.
- Led all cost savings initiatives and process improvements for warehouse, including Best Practices Center, ASAP program, and detention reduction. Formed new SOPs, Work Instructions, and Forms. Facilitated monthly safety meetings and logged all safety incidents into safety database. Performed monthly quality audits to uphold 98% monthly site compliance. Managed training matrix and updated training processes.
- Headed transition to digital training records. Amplified site compliance from 37% to over 90% within three months. Sustained training levels at 98% compliant, post implementation.
- Completed quality audits of 206 items and increased site score from 75% compliant to 91% compliant within six months.
- Orchestrated all aspects for site business continuity management by creating and maintaining all plans in event of emergency and business stoppages. Developed annual mock audits of BCM plans.
- Finished OSHA 10-hour training class.
- Additional experience as Operations Supervisor for Exel Logistics – Home Depot, Breinigsville, PA.
Education
Bachelor’s Degree - Management and Marketing
DeSales University
Center Valley, PA01-2007
Skills
- Strategic Planning & Implementation
- Continuous Process Improvement
- Performance Monitoring & Reporting
- Health & Safety Training & Practices
- Operational & Financial Analysis
- Risk & Cost Reduction
- Team Leadership & Development
- Logistics & Warehouse Operations
- P&L Literacy
- Cross-Functional Collaboration
Timeline
Operations Supervisor | Operations Manager
DHL Supply Chain | Mondelez International
01.2010 - 01.2018
Operations Improvement Specialist
Kamps Pallets
2025 - Current
Director of Operations/Regional Operations Manager
Palnet USA & Kamps Pallets
2020 - 2025
Site Manager
Palnet USA
2018 - 2020
Bachelor’s Degree - Management and Marketing
DeSales University