Microsoft Excel (advanced)

Lead organizational operations, process improvement, and communications for a statewide behavioral health nonprofit serving individuals experiencing mental health and substance use challenges. Design and implement systems that support program delivery, workforce effectiveness, and organizational growth in the absence of a formal HR function.
Develop and manage data tracking, reporting, and evaluation systems to monitor program performance and inform strategic decision-making. Lead continuous improvement initiatives by analyzing workflows, identifying inefficiencies, and implementing operational changes that enhance service delivery, accountability, and scalability.
Serve as a strategic advisor to executive leadership on organizational effectiveness, employee engagement, and change management initiatives. Build training systems, staff guidance, and internal communication structures to support alignment, consistency, and adoption of new processes across teams.
Manage cross-functional projects and organizational initiatives, coordinating stakeholders, timelines, and resources to ensure successful execution. Supervise staff and support leadership development through coaching, feedback, and performance guidance.
Collaborate with community partners, healthcare providers, and public-sector stakeholders to strengthen program coordination and expand access to peer support services across Minnesota.
Directed regional behavioral health programming for a multi-county nonprofit organization, with responsibility for operations, program development, stakeholder coordination, and workforce support. Led the design and implementation of new programs and service models, developing workflows, training materials, and operational systems to support consistent and effective service delivery.
Established and managed data tracking, reporting, and evaluation processes to monitor program performance, assess outcomes, and inform strategic planning. Analyzed trends and stakeholder feedback to identify service gaps and implement improvements that enhanced accessibility, engagement, and program effectiveness.
Collaborated with healthcare systems, community organizations, and public agencies to strengthen partnerships and improve coordination across the behavioral health system. Supported organizational growth by aligning programs, staff, and external partners around shared goals and service priorities.
Provided leadership and guidance to staff and volunteers, supporting onboarding, training, and ongoing development to ensure high-quality, consistent program delivery.
Managed residential and community-based behavioral health programs with responsibility for daily operations, staff supervision, workflow coordination, and regulatory compliance. Led efforts to improve operational efficiency by implementing standardized procedures, strengthening documentation practices, and aligning workflows to support consistent, high-quality service delivery.
Oversaw program documentation, reporting, and quality assurance processes, conducting internal reviews to ensure compliance with state regulations and identify opportunities for improvement. Analyzed operational challenges and implemented process improvements that enhanced service consistency, accountability, and team performance.
Supervised and supported staff through training, coaching, and performance management, fostering a culture of accountability, consistency, and continuous improvement. Coordinated with interdisciplinary teams, families, and service providers to ensure effective communication and alignment in service delivery.
Supervised residential behavioral health programs supporting individuals with complex needs, with responsibility for daily operations, staff coordination, training, and service implementation. Ensured consistent service delivery by reinforcing documentation standards, supporting staff development, and maintaining alignment with program expectations and regulatory requirements.
Maintained and monitored program documentation and reporting processes to support compliance and program oversight. Identified operational challenges and contributed to process improvements that enhanced service consistency, communication, and overall program effectiveness.
Provided direct supervision and coaching to staff, supporting onboarding, training, and ongoing development to improve performance and consistency in care delivery. Collaborated with interdisciplinary teams, families, and healthcare providers to ensure coordinated, person-centered services and effective implementation of individualized service plans.
I'm an operations and organizational development leader with over eight years of experience working in behavioral health and nonprofit systems. My work focuses on improving how organizations functiondesigning processes, building data and reporting systems, and supporting staff and leadership through change. In my current role, I lead agency-wide initiatives related to process improvement, employee experience, and program effectiveness, often in the absence of a formal Human Resources department, which has required me to take on responsibilities in training, leadership development and organizational strategy. I'm particularly interested in using data and systems thinking to improve outcomes, strengthen teams, and help organizations scale their impact.
Microsoft Excel (advanced)
Google Workspace (Sheets, Forms, Docs, Gmail)
Data tracking & reporting systems
Zoom