Matthew McGraw
Germantown,TN
Summary
Dynamic and detail-oriented Head Bartender specializing in staff training and customer service. Known for fostering teamwork and enhancing workflow efficiency, committed to elevating guest experiences and achieving business goals.
Overview
21
21
years of professional experience
Work History
Head Bartender/Supervisor/Trainer
Hueys Downtown
Memphis, Tennessee
06.2005 - Current
- Supervised daily bar operations to ensure efficient workflow among staff.
- Trained new bartenders in drink preparation and customer service protocols.
- Managed inventory levels and facilitated stock ordering processes.
- Developed training programs for staff to improve skills and performance.
- Directed team operations to enhance workflow efficiency and productivity.
Manager/Bartender
Green Beetle
Memphis, Tennessee
06.2015 - 03.2020
- Managed daily bar operations and ensured smooth workflow.
- Trained and mentored junior bartenders on drink preparation techniques.
- Maintained cleanliness and organization of the bar area at all times.
- Provided exceptional customer service to enhance guest satisfaction levels.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
Education
Architecture
University of Memphis
Memphis, TN01-1997
Some College (No Degree) - Architecture
Rensselaer Polytechnic Institute
Troy, New York, NY08-1995
Skills
- Drink preparation
- Inventory management
- Customer satisfaction
- Staff training and development
- Bar operations
- Relationship management
- Conflict resolution
- Team leadership
- Attention to detail
- Effective communication
- Time management
- Reliability
Accomplishments
1994/95 Syracuse Interdistrict Golf Team
Affiliations
First Tee Golf Program 1997, 2006
Timeline
Manager/Bartender
Green Beetle
06.2015 - 03.2020
Head Bartender/Supervisor/Trainer
Hueys Downtown
06.2005 - Current
Architecture
University of Memphis
Some College (No Degree) - Architecture
Rensselaer Polytechnic Institute