MATTHEW MCGUIGAN
Wentworth Falls,Australia
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Ambassador
Coast Hillcrest Hotel
Revelstoke, BC
11.2024 - 04.2025
- Facilitated guest check-in by providing detailed information on hotel services.
- Processed monthly billing and invoices for accounts receivable exceeding $100,000.
- Ensured adherence to late-night security procedures for hotel safety.
- Maintained high standards of customer service throughout all interactions.
Utility Field Representative
Skilltech
Blue Mountains, NSW
03.2024 - 08.2024
- Ensured highly accurate meter readings via meticulous data collection, with a 99.8% accuracy.
- Streamlined the billing process for over 400 clients daily.
- Identified and reported any potential hazards or equipment malfunctions to ensure system integrity and safety.
- Continuously exceeded monthly KPI targets by 10%.
Membership Sales Consultant
Our Vacation Centre
Sydney , NSW
08.2021 - 05.2023
- Held a customer retention rate (CRR) of 4% above the company average.
- Cross-sell additional packages or tours based on members' interests and needs.
- Prepared monthly reports summarizing new member acquisitions, and overall performance metrics.
- Promoted high-level customer satisfaction using strong relationship-building skills, consistent follow-up, and prompt issue resolution.
General Manager
The Washing Well
Katoomba, NSW
11.2015 - 05.2023
- Trained and managed staff to provide exemplary laundry services to over 100 clients weekly.
- Tracked daily customer data for accurate monthly invoices.
- Analyzed and identified the root causes of equipment failure, and initiated corrective actions.
- Maintained high customer satisfaction by completing orders with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
Outbound Sales Representative
Tech Solutions Group Pty Ltd
Sydney , NSW
12.2019 - 06.2020
- Participated in sales training and workshops to enhance product knowledge, sales techniques, and sales skills.
- Proactively researched industry trends and competitor activities to identify new sales opportunities.
- Generated over 150 qualified leads per quarter by effectively identifying key decision-makers and articulating the value proposition of our software solutions.
- Regularly exceeded daily KPI targets through strategic cold calling and targeted email campaigns.
Kitchen Prep/Server/Bartender
Papadinos
Katoomba , NSW
12.2013 - 08.2019
- Trained server and kitchen staff on best restaurant practices, and provided feedback to junior staff to improve customer satisfaction.
- Ensured maintenance of food and drink hygiene in accordance with food safety standards and guidelines.
- Supported chefs in food preparation tasks for over 250 orders daily, promptly and efficiently.
- Established menu knowledge and built customer rapport to achieve order upselling by 10%.
Education
High School Diploma -
Katoomba High School
Katoomba, NSW11.2015
Skills
- Customer relationship management
- Upselling strategies
- Attention to detail
- Data entry
- Customer service
- Problem solving
- Effective communication
- Lead generation
Certification
- Responsible Service of Alcohol - May 2018
- Serving It Right - August 2029
Timeline
Front Desk Ambassador
Coast Hillcrest Hotel
11.2024 - 04.2025
Utility Field Representative
Skilltech
03.2024 - 08.2024
Membership Sales Consultant
Our Vacation Centre
08.2021 - 05.2023
Outbound Sales Representative
Tech Solutions Group Pty Ltd
12.2019 - 06.2020
General Manager
The Washing Well
11.2015 - 05.2023
Kitchen Prep/Server/Bartender
Papadinos
12.2013 - 08.2019
High School Diploma -
Katoomba High School
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