Matthew McGuire
Total Quality Logistics Inc.
CHICAGO,IL
4
years of professional experience
Versatile logistics professional with experience in account management and customer engagement. Demonstrates strong negotiating skills and a commitment to maintaining high customer satisfaction while driving revenue growth through proactive communication.
Work History
Logistics Account Executive
2 Years 3 Months- Completed training under a million-dollar broker for 6 months; negotiated prices with carriers, secured an average of 30 loads weekly through cold calling, and maintained relationships with several high-value customers.
- Progressed from a 6 month training into a full sales cycle account executive with passing a proving ground stage before the allotted time by closing several customers and putting up $2,600 in revenue.
- Became a T12 5k broker before the company's 48-week average through prospecting and acquiring new customers through high volume cold calling, email outreach, referrals, relationship building resulting in earning commission.
- Developed relationships with key decision-makers and maintained accounts through proactive communication, problem solving, and consultative selling.
- Used CRM and internal sales tools to manage a pipeline, track prospecting activity and source opportunities.
- Coordinated with internal operations teams and external partners to ensure successful execution while maintaining customer satisfaction.
Telemarketer
3 Months- Delivered persuasive presentations, promoting university programs and fundraising goals to potential donors.
- Conducted outreach to alumni, fostering connections and increasing engagement with university initiatives.
- Utilized CRM software to track interactions and manage donor relationships effectively.
- Collaborated with team members to refine calling scripts, enhancing overall communication strategies.
Deck Hand /Ticket Sales Representative
1 Year 3 Months- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Showcased exceptional problem-solving skills when faced with unexpected challenges during production runs, ultimately minimizing downtime and keeping projects on track.
- Delivered outstanding customer service to thousands of customers, with the goal to increase their experience using Shoreline Sightseeing
- Managed ticket sales operations for sightseeing tours, ensuring customer satisfaction and efficient service delivery.
Education
Bachelor of Arts - Communications
High School Diploma
Skills
Written and Verbal Communication
Negotiating
Prospecting
CRM
Account Management
Relationship Building
Problem-solving
Time management
Multitasking
Decision-making
Sales Cycle
Adaptability
Cold calling
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
05.2024 - CurrentRead More
Telemarketer
University of Dayton Telefund
01.2024 - 04.2024Read More
Deck Hand /Ticket Sales Representative
Shoreline Sightseeing
05.2022 - 08.2023Read More
University of Dayton
Bachelor of Arts from Communications
Read More
St Laurence Highscool
High School Diploma
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