Matthew McLaughlin
Phoenixville,United States
Summary
West Chester University graduate with a B.S. in finance. Strong foundation in financial principles and eager to begin a career in the business world. Proven communication, sales, and problem-solving skills through multiple years in the customer service industry.
Overview
10
10
years of professional experience
Work History
Professional Wait Staff
Nectar
01.2022 - Current
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Efficiently manage multiple tables while maintaining a high level of accuracy.
- Maintained composure during high-pressure situations and peak hours.
- Assisted in training new servers and support staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Trattoria San Nicola
05.2017 - 01.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Logistics Assistant
Sophia's Dolls
06.2020 - 01.2021
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Generated, distributed and filed copies of all billing paperwork.
Lifeguard
YMCA
06.2015 - 08.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Cashier
Acme
05.2014 - 05.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Science - Finance
West Chester University of Pennsylvania
West Chester, PA12.2023
Skills
- Sales Expertise
- Proficient in ArcGIS
- Advanced Excel Skills
- Cost Accounting
- Natural Leadership
- GAAP Knowledge
Accomplishments
Cum Laude
Timeline
Professional Wait Staff
Nectar
01.2022 - Current
Logistics Assistant
Sophia's Dolls
06.2020 - 01.2021
Server
Trattoria San Nicola
05.2017 - 01.2022
Lifeguard
YMCA
06.2015 - 08.2016
Cashier
Acme
05.2014 - 05.2015
Bachelor of Science - Finance
West Chester University of Pennsylvania
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