Matthew McNeilly
Collinsville,IL
Summary
Proven sales and customer service expert with a track record of enhancing customer satisfaction and boosting sales at Service Protection Direct. Skilled in negotiation and customer relationship building, adept at resolving complaints and employing cross-selling techniques. Achieved significant sales growth by creating engaging customer experiences and maintaining a positive, professional demeanor in all interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesperson
Service Protection Direct
2022.01 - 2024.06
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Worked with loss prevention in monitoring shopper behavior.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Engaged customers in results based conversation to boost sales by keeping the sales environment contusive for ultimately closing the deal.
Customer Service Representative
Service Protection Direct
2021.06 - 2021.12
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivery Driver
Kloss Furniture
2018.04 - 2021.03
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Delivered heavy furniture inside 10-14 different homes daily, developing exceptional customer service skills.
Education
Associate of Science - Criminal Justice
Southwestern Illinois College
Belleville, IL05.2015
Skills
- Customer Engagement
- Cross-selling products and services
- Closing Techniques
- Complaint Handling
- Objection handling
- Customer Relationship Building
- Sales strategy development
- Product description
- Negotiation
Accomplishments
-After the GM requested I switch from customer service into sales, I made more than any previous year working full time. Showing the ability to learn and adapt quickly.
-My second year in sales I had one of the highest jumps in the company regarding annual income, making another 47k than I had in year one.
-Sales person of the month December 2023
-Several months from 2022-2024 I maintained the highest closing percentage on the sales floor
-Mentored most new hires who were fresh out of sales training after only being in sales for about six months myself
Certification
Licensed Insurance Producer in Illinois & California
- Property, Casualty, & Fire
Timeline
Salesperson
Service Protection Direct
2022.01 - 2024.06
Customer Service Representative
Service Protection Direct
2021.06 - 2021.12
Delivery Driver
Kloss Furniture
2018.04 - 2021.03
Associate of Science - Criminal Justice
Southwestern Illinois College
Licensed Insurance Producer in Illinois & California
- Property, Casualty, & Fire
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