Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Matthew McNeilly

Collinsville,IL

Summary

Proven sales and customer service expert with a track record of enhancing customer satisfaction and boosting sales at Service Protection Direct. Skilled in negotiation and customer relationship building, adept at resolving complaints and employing cross-selling techniques. Achieved significant sales growth by creating engaging customer experiences and maintaining a positive, professional demeanor in all interactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Salesperson

Service Protection Direct
01.2022 - 06.2024
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked to build relationships with customers and built potential for additional sales.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Worked with loss prevention in monitoring shopper behavior.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Engaged customers in results based conversation to boost sales by keeping the sales environment contusive for ultimately closing the deal.

Customer Service Representative

Service Protection Direct
06.2021 - 12.2021
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Delivery Driver

Kloss Furniture
04.2018 - 03.2021
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Delivered heavy furniture inside 10-14 different homes daily, developing exceptional customer service skills.

Education

Associate of Science - Criminal Justice

Southwestern Illinois College
Belleville, IL
05.2015

Skills

  • Customer Engagement
  • Cross-selling products and services
  • Closing Techniques
  • Complaint Handling
  • Objection handling
  • Customer Relationship Building
  • Sales strategy development
  • Product description
  • Negotiation

Accomplishments

-After the GM requested I switch from customer service into sales, I made more than any previous year working full time. Showing the ability to learn and adapt quickly.

-My second year in sales I had one of the highest jumps in the company regarding annual income, making another 47k than I had in year one.

-Sales person of the month December 2023

-Several months from 2022-2024 I maintained the highest closing percentage on the sales floor

-Mentored most new hires who were fresh out of sales training after only being in sales for about six months myself

Certification

Licensed Insurance Producer in Illinois & California

- Property, Casualty, & Fire


Timeline

Salesperson

Service Protection Direct
01.2022 - 06.2024

Customer Service Representative

Service Protection Direct
06.2021 - 12.2021

Delivery Driver

Kloss Furniture
04.2018 - 03.2021

Associate of Science - Criminal Justice

Southwestern Illinois College

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Matthew McNeilly