Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Meltom

Auburn,AL

Summary

Dynamic and results-oriented professional with extensive experience in customer service and support case resolution, honed at companies like Publix. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in point of sale systems and problem resolution. Proven track record of improving service delivery by implementing targeted operational initiatives, achieving notable efficiency improvements.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Publix
09.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Delivered prompt service to prioritize customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Camp Counselor

Camp Gray Rock
07.2024 - 07.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Attentively monitored swimmers to identify distress.
  • Monitored pools and surrounding areas for adherence to safety protocols.

Food Runner

Sushi at the Park
01.2024 - 06.2024
  • Greeted customers and provided outstanding customer service.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted customers with carry-out service.

Restaurant Employee

Papa Johns
09.2023 - 11.2023
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Utilized POS system to receive and process food and beverage orders.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Pizza Customer Service

Wegmans
10.2022 - 05.2023
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

M.D. - Mechanical Engineering

Auburn University
Auburn, AL
05-2028

High School Diploma -

Green Hope High School
Cary, NC
05-2024

Skills

  • Point of sale systems
  • Customer relationship management (CRM)
  • Support case resolution
  • Hospitality and accommodation
  • Customer support
  • Problem resolution
  • Safety regulations
  • Customer service
  • Quality assurance

Timeline

Customer Service Associate

Publix
09.2024 - Current

Camp Counselor

Camp Gray Rock
07.2024 - 07.2024

Food Runner

Sushi at the Park
01.2024 - 06.2024

Restaurant Employee

Papa Johns
09.2023 - 11.2023

Pizza Customer Service

Wegmans
10.2022 - 05.2023

M.D. - Mechanical Engineering

Auburn University

High School Diploma -

Green Hope High School

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Matthew Meltom