MATTHEW MENTZ
Granger,United States
Summary
With over 10 years of experience, excelled in sales management and customer engagement roles. Consistently exceeded sales targets and drove significant market growth by implementing innovative strategies and fostering collaborative environments. Strong analytical skills enhanced team performance and efficiency, resulting in outstanding sales leadership results. Committed to delivering exceptional outcomes in sales leadership.
Overview
14
14
years of professional experience
Work History
Customer Care Advocate
SelectQuote Senior
08.2024 - Current
- Provided timely feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
Sales Manager
Western & Southern Financial Group
07.2020 - 04.2024
- Spearheaded sales operations at Western & Southern Financial Group
- Exceeded sales targets through innovative strategies
- Leveraged analytical skills to optimize team performance
- Implemented effective problem-solving techniques
- Resulted in significant sales growth from Jul 2020 to Apr 2024
- Fostered a collaborative team environment that increased productivity and morale.
- Pioneered a long-term growth strategy that consistently outperformed market trends.
- Utilized data-driven decision making to refine sales processes and increase efficiency.
Sales Rep
Eslinger Home Furnishings
04.2020 - 07.2020
- Boosted client relationships at Eslinger Home Furnishings
- Enhanced sales through product knowledge
- Managed end-to-end sales operations
- Boosted store revenue by strategically upselling key products.
- Ensured accurate order fulfillment to enhance customer satisfaction.
- Assisted team members in navigating complex sales processes.
Customer Engagement Manager
Urban Outfitters
08.2011 - 04.2018
- Implemented innovative strategies for customer engagement
- Enhanced sales performance by optimizing resources
- Applied analytical skills to improve team capabilities
- Facilitated seamless onboarding through collaborative approach
- Mentored 15+ team members, fostering a culture of continuous improvement.
Education
Business -
University of Phoenix-Arizona
05.2015
Liberal Arts -
Holy Cross College
Notre Dame, IN05.2008
Skills
- Active learning
- Complaint handling
- Customer service
- Relationship building
- Product and service knowledge
- Sales closing
Timeline
Customer Care Advocate
SelectQuote Senior
08.2024 - Current
Sales Manager
Western & Southern Financial Group
07.2020 - 04.2024
Sales Rep
Eslinger Home Furnishings
04.2020 - 07.2020
Customer Engagement Manager
Urban Outfitters
08.2011 - 04.2018
Liberal Arts -
Holy Cross College
Business -
University of Phoenix-Arizona
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