Matthew Michele
Albany,NY
Summary
Proven entrepreneur with a track record of enhancing customer satisfaction and boosting sales revenue at Wired Coffee and Repeat Business Systems. Excelled in strategic decision-making and customer relations, achieving consistent sales growth. Skilled in business development and team leadership, demonstrating a keen attention to detail and a results-driven approach. Creative Business Owner with exceptional background spent in Sales and Customer Dervice. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
28
28
years of professional experience
Work History
Business Owner
Wired Coffee
2014.02 - 2023.09
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Senior Sales Representative
Repeat Business Systems
1995.05 - 2012.11
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Implemented CRM systems to efficiently track client interactions and enhance customer service.
- Identified customer needs by asking appropriate, open-ended questions.
- Created compelling proposals that showcased unique selling points of company products or services.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Achieved a consistent record of exceeding quotas by effectively managing time, prioritizing tasks, cultivating a vast network of contacts within the industry.
- Acknowledged for achieving [Number]% increase in sales.
Education
Master of Science - Sports Management
St Thomas University
Miami, FL08.1991
Bachelor of Science - Health Fitness Management
Russell Sage College
Troy, NY05.1988
Skills
- Customer Service
- Customer Relations
- Entrepreneurial personality
- Work Planning and Prioritization
- Team Collaboration and Leadership
- Strategic Decision-Making
- Purchasing and planning
- Business Administration
- Business Development
- Attention to Detail
- Driven and Determined
- Start-Up Operations
- Vendor Relationship Management
- Teamwork and Collaboration
- Desktops, Laptops, and Mobile Devices
- Supplier Monitoring
- Price Structuring
Timeline
Business Owner
Wired Coffee
2014.02 - 2023.09
Senior Sales Representative
Repeat Business Systems
1995.05 - 2012.11
Master of Science - Sports Management
St Thomas University
Bachelor of Science - Health Fitness Management
Russell Sage College
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