Skills
Summary
Work History
Education
Generic

Matthew Miller

Seattle,WA

Skills

  • Operational Management
  • Business Administration
  • Schedule Coordination
  • Client Service
  • Staff Management
  • Strategic Planning
  • Customer Focused
  • Punctual
  • Excellent Communication
  • Interdisciplinary collaboration
  • Staff training
  • Process improvement

Summary

Current health care professional and former business owner with commitment to excellence. Proficient coordination skills, professional customer service demeanor and strong team oversight abilities obtained in a variety of settings. Highly effective, and comfortable working with people at all levels in an organization.

Work History

Patient Care Coordinator

Fred Hutch
Bellevue, WA
03.2025 - Current
  • Coordinated patient scheduling and appointments to optimize clinic workflow.
  • Facilitated communication between patients and healthcare providers to enhance care quality.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Delivered excellent patient experiences and direct care.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.

Care Provider

DSHS
03.2020 - Current
  • Assisting with dressing, feeding, personal hygiene, and using the restroom/bathing
  • Supervising and transportation to activities for safety, assisting with homework, and shopping
  • Taking clients into the community for engagement

Medical Imaging Procedure Coordinator

Overlake Hospital
Bellevue, WA
09.2021 - 03.2025
  • Coordinated scheduling and logistics for various procedures, enhancing operational efficiency.
  • Managed schedules and deadlines for multiple projects, ensuring timely completion and high-quality outcomes.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Implemented process improvements to streamline patient intake and procedure workflows.
  • Developed training materials for staff on updated procedural protocols and compliance standards.

Owner

Mammoth Tattoo Studio
06.2010 - 06.2021
  • Managed day-to-day business operations, including contracts, managing employees, bookkeeping, scheduling, accounting, marketing, and public relations.
  • Devised, deployed, and monitored processes to boost long-term business success and increase profit standards across operations.
  • Established, optimized, and enforced business policies to maintain consistency and high-quality standards throughout business

Sales Advisor & Personal Trainer

24 Hour Fitness
10.2017 - 03.2020
  • Coordinated sales, followed up on leads, scheduled appointments, management clients, trained new employees and managed calendars.
  • Listened to customer details and offered matching solutions to meet a wide range of requirements.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Shop Manager

Paradise Lost Tattoo
04.2009 - 05.2010
  • Coordinated schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed bookkeeping, expenses, and other financial aspects of business
  • Managed inventory control, cash control and store opening and closing procedures.

Laborer

Mcleod Construction
05.2008 - 03.2009
  • Worked alongside team to accomplish work goals according to schedule.
  • Measures dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates, and fixtures.
  • Loaded, unloaded, and moved material to and from storage to production areas.
  • Finished painting, siding, drywall, mudding, taping, demolition while helping management with on site procedures.

Tile Setter/Laborer

Woodpecker Flooring
02.2007 - 04.2008
  • Leveled surfaces using plywood and mortar prior to laying marble and tile.
  • Used safe lifting, equipment, and behavioral practices.
  • Followed all general safety measures and used tools and machinery properly.
  • Actively listened to customers, handled concerns quickly and escalated major issues.
  • Greeted all customers cheerfully and always provided expert service.

Education

Shoreline Community College
Seattle, WA
04.2006

High School Diploma -

Inglemoor High School
Kenmore, Wa
06.2005

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