Matthew Miller
WARRENSBURG,MO
Summary
Results-driven professional with extensive experience in administrative operations and regulatory compliance. Proven ability to manage complex tasks and enhance operational efficiency while maintaining high standards of accuracy and accountability.
Overview
2027
2027
years of professional experience
Work History
Small Business Owner
Self-employed
2018 - Current
- Managed daily operations of a small business exercising independent judgement over purchasing, inventory, sales, customer service, records, shipping, finances, and business planning
- Research military uniforms, equipment, specifications, and historical information to accurately identify merchandise and provide customers with accurate information.
- Communicate with customers and suppliers though written and verbal correspondence to resolve questions, discrepancies,a nd service issues.
Manager, Postal Operations
US Air Force, 9th Air Force (Air Forces Central Command)
2017 - 2021
- Managed theater postal operations supporting approximately 65,000 patrons, $3 million in postal transactions, and delivery of approximately 32 million pounds of mail annually to three Combatant Commands.
- Managed and processed command postal offense reports, mail covers, searches, seizures, and Congressional mail inquiries while ensuring compliance with applicable regulations and procedures.
- Developed Air Force Central postal policy and guidance and monitored compliance through annual inspections at 15 Military Post Offices across 13 countries.
- Reviewed inspections results, identified deficiencies, developed corrective actions, and validated reports to ensure compliance and operational readiness.
Supervisor, Commander Support Staff
US Air Force, 7th Intelligence Squadron
2013 - 2016
- Prepared and maintained official correspondence, personnel documentation, and administrative records requiring accuracy, discretion, and confidentiality.
- Processed personnel actions, awards, performance evaluations, assignments, and in/out processing requirements in accordance with applicable policies and procedures.
- Managed competing administrative requirements, identified problems, and exercised independent judgement to resolve personnel and organizational issues.
Postmaster
US Air Force, Joint Warfare Center
2009 - 2013
- Directed postal operations in a joint and multinational environment, applying Department of Defense and postal policies and procedures to ensure reliable service and regulatory compliance.
- Served as U.S. Passport Liaison Officer; reviewed passport and citizenship-related documentation for completeness and compliance and coordinated with U.S. and foreign authorities to resolve eligibility and documentation issues.
- Worked with international personnel and authorities to ensure postal procedures, standards, and mission requirements while maintaining accountability of sensitive personal information and records.
Postal Operations Administration
US Air Forces Europe
2005 - 2009
- Performed administrative and postal operations supporting military personnel and families in an overseas environment. Including service in Iraq as a Contracting Officer Representative.
- Applied Air Force and Department of Defense policies and procedures to postal transactions, documentation, customer requirements, and operational activities.
- Maintained accurate records, processed transactions, resolved customer issues, and coordinated requirements with military and civilian organizations to support deployed operations.
Aircraft Maintenance Technician
US Air Force Air Mobility Command
2001 - 2005
- Performed aircraft maintenance and inspections duties in accordance with detailed technical orders, safety requirements, and established procedures.
- Identified discrepancies, evaluated technical information, documented maintenance actions, and coordinated corrective measures.
- Developed disciplined attention to detail, procedural compliance, documentation, and operational risk managment.
Education
Bachelor of Arts - History, Concentration in Military History
Southern New Hampshire University
Hooksett, NH01-2026
Associate of Applied Science - Business Management
Community College of The Air Force
Montgomery, ALDiploma - Leadership And Management Training
Non-Commissioned Officer Leadership Program
Air University, Montgomery AL2017
Diploma - Leadership Supervisory Training Program
Airman Leadership School
Professional Military Education2006
Customs Border Clearance Agency Training Program - 20-hour Course US Customs Service Standards
Agriculture Quarantine Enforcement
U.S. European Command Heidelberg, Germany2013
Certificate of Training - Military Passport Acceptance Agents Training
Bureau of Consular Affairs Passport Services
U.S. Department Of State2014
Skills
- Administrative Operations
- Regulatory Compliance
- Records Management
- Investigations & Inquiries
- Document Review
- Inspections & Corrective Actions
- Policy Interpretation
- Personnel Actions
- Written & Oral Communication
- Research
Timeline
Small Business Owner
Self-employed
2018 - Current
Manager, Postal Operations
US Air Force, 9th Air Force (Air Forces Central Command)
2017 - 2021
Supervisor, Commander Support Staff
US Air Force, 7th Intelligence Squadron
2013 - 2016
Postmaster
US Air Force, Joint Warfare Center
2009 - 2013
Postal Operations Administration
US Air Forces Europe
2005 - 2009
Aircraft Maintenance Technician
US Air Force Air Mobility Command
2001 - 2005
Bachelor of Arts - History, Concentration in Military History
Southern New Hampshire University
Associate of Applied Science - Business Management
Community College of The Air Force
Diploma - Leadership And Management Training
Non-Commissioned Officer Leadership Program
Diploma - Leadership Supervisory Training Program
Airman Leadership School
Customs Border Clearance Agency Training Program - 20-hour Course US Customs Service Standards
Agriculture Quarantine Enforcement
Certificate of Training - Military Passport Acceptance Agents Training
Bureau of Consular Affairs Passport Services
Awards
- USAFE Small Post Office of the Year – 2012 — Postmaster of the Stavanger Post Office, personally recognized by NATO Commander Joint Warfare Center, Stavanger Norway, for outstanding operational performance and customer service.
- Air Force Commendation Medal with 1 Oak Leaf Cluster, Army Commendation Medal, Good Conduct Medal with 5 Oak Leaf Clusters, Iraq Campaign Medal with 1 Service Star, Global War on Terrorism Expeditionary Medal with 3 Service Stars, Humanitarian Service Medal.