MATTHEW MORADO
Newark,NJ
Summary
A motivated business professional that has successful management and sales experience as well as a specialization in relationship building. I am searching for a career opportunity that will take advantage of my knowledge, expertise, and contributions in making a company successful and profitable. Demonstrated a long history of leadership and provided successful results in profit and growth by practicing the company’s Mission, Vision, and Purpose. Accustomed to overseeing every situation with a positive, professional, and preferred outcome. Versatile multi-tasker capable of leading a team by example.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Sales Representative
Microsoft
02.2022 - 06.2023
- Partnered with Surface Solution Sales Specialists (SSP) in co-selling Surface devices
- Contacting dark dormant accounts with 3 SSPs and 104 accounts across the Financial Service Industry
- Worked with account teams to drive usage and improve partner integration and customer experience
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company. $6.2 million in FY23
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with net new customers by learning preferences and managing regular communications.
Sr. Direct Sales Associate SMB
Microsoft
10.2020 - 02.2022
- Oversaw articulating and selling cloud services, platforms, hardware, and software to prospective and current clients, and highlights the ways in which these services benefit our customers
- Functioned as a primary point of contact for business customers before, during, and after sales deals
- Utilized tools and services to engage dormant, existing customers, new businesses, and new sales opportunities
- Worked with corporate, Outbound Sales, and business Sales Representatives to facilitate opportunities and pipeline through the sales cycle.
Assisted Sales Manager
Microsoft
03.2020 - 09.2021
- Coordinated a team of sellers whose role was establishing trusted advisor relationships with small, medium business, and education institutions who have expressed interest in Microsoft products
- Guided coaching on applying different techniques to upsell and cross-sell hardware, software, and cloud solutions, and articulated the impact of the modern hardware and software ecosystem
- Improved team knowledge of cloud services, platforms, and hardware to ensure alignment with customers’ goals by demonstrating Microsoft's products and services tailored to customer needs.
Assistant Manager
Microsoft
02.2019 - 03.2020
- Manage/streamline business operations by leading a team of thirty-five staff members and nurturing client facing relationships
- Leverage strategic approach to optimize company Key Performance Indicators (KPIs) for better outcomes
- Execute detailed monthly analysis to administer staffing levels and payroll and to ensure team meet budgetary objectives.
Service Advisor
Microsoft
03.2016 - 02.2019
- Launched an “Oil Change” system for service of devices that drove YOY AD growth by 10%, generated $11k in service revenue, and produced $40k in revenue by selling 265 copies through designed service plan
- Applied extensive knowledge of retail products, devices, and services offerings to plan/deliver services that met customer business outcomes and enhanced overall experience with Microsoft
- Assessed customer’s priorities and delivered solutions to drive increased value by helping clients enhancing Microsoft expertise using new technology
Product Advisor
Microsoft
10.2015 - 03.2016
- Delivered exceptional customer service that led to increasing client satisfaction levels and adding $40k in revenue from direct sales.
- Consistently met and exceeded store and company goals through strategic training, team leadership, cross-team collaboration, and solutions selling
- Partnered with other business areas to optimize workflow between departments; collaborated with SMB team to develop ongoing relationship with Net new customers to grow company’s SMB pipeline.
- Established long term customer relationships by using effective communication and active listening skills.
Infantryman /Team Leader
US ARMY Afghanistan
01.2010 - 03.2014
- Oversaw health, welfare, and professional development of up to 8 Soldiers: accounted and maintained all team equipment valued in excess of $2.5 million dollars.
- Managed Relationships with local Afghans to successfully conducted counterinsurgency operations and led humanitarian efforts.
- Received numerous commendations and awards from leaders for superior service.
- Trained teams on emergency situation preparedness and [Technique] in tactical planning, equipment maintenance, and weapon use
Education
No Degree - BS Construction Managment
Everglades University - Orlando
Tampa, FL12.2025
Diploma -
ST. Benedict’s Preparatory
Newark, NJ06.2006
Skills
- Account Management
- Customer Relationships Management (CRM)
- Cross-Team Collaboration
- Consultative Selling
- Strategic Planning
- Direct Sales
Certification
- Microsoft M365 Certified: Fundamentals - Jan 2023
Timeline
Digital Sales Representative
Microsoft
02.2022 - 06.2023
Sr. Direct Sales Associate SMB
Microsoft
10.2020 - 02.2022
Assisted Sales Manager
Microsoft
03.2020 - 09.2021
Assistant Manager
Microsoft
02.2019 - 03.2020
Service Advisor
Microsoft
03.2016 - 02.2019
Product Advisor
Microsoft
10.2015 - 03.2016
Infantryman /Team Leader
US ARMY Afghanistan
01.2010 - 03.2014
No Degree - BS Construction Managment
Everglades University - Orlando
Diploma -
ST. Benedict’s Preparatory
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