Melissa Petrous
Hudson,NH
Summary
Experienced digital sales professional with a strong background in customer relationship management, conflict resolution, and accurate order entry. Known for supporting account retention, onboarding, and sales productivity in fast-paced service environments.
Overview
14
14
years of professional experience
Work History
Digital Sales Representative
Comcast
Philadelphia, PA
04.2018 - Current
- Assisted residential customers in selecting Xfinity internet, TV, and mobile services, enhancing overall customer satisfaction.
- Guided Comcast customers in evaluating plan selections and service upgrades, ensuring informed decisions.
- Resolved customer concerns during sales conversations, leading to improved customer retention.
- Explained Comcast pricing, promotions, and service features clearly.
- Kept current knowledge of industry trends, technologies, and best practices in digital sales.
- Managed digital accounts to support customer satisfaction and loyalty.
- Helped onboard new customers onto platform by providing guidance on effective use.
- Responded quickly to customer questions and resolved issues to restore satisfaction.
- Entered digital orders into CRM and sales platforms.
- Took part in corporate sales training to strengthen skills and learn new selling techniques.
- Exceeded department expectations for productivity and accuracy.
- Participated in incentive programs to enhance team performance. to support achievement of production goals.
Licensed Nail Technician
Self-employed
Derry, NH
06.2012 - 03.2018
Education
High School Diploma -
Londonderry High School
Londonderry, NH05-1986
Skills
- CRM management
- Sales platform navigation
- Order processing
- New customer onboarding
- Pricing explanation
- Pricing strategy
- Product positioning
- Sales reporting
- Account retention
- Relationship management
- Service recommendation
- Customer focus
- Effective communication
- Problem solving
- Time management
- Performance tracking
- Time management
- Performance tracking
- Pricing strategy
Timeline
Digital Sales Representative
Comcast
04.2018 - Current
Licensed Nail Technician
Self-employed
06.2012 - 03.2018
High School Diploma -
Londonderry High School