Accomplished operations manager with a proven track record in enhancing service delivery and customer satisfaction. Expertise in team collaboration, staff training, and documentation. Ready to drive efficiency and improve organizational performance.
Work History
Owner/Operator
40 Years 7 Months
Akita4Life | 01.1986 - Current
Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
Managed daily operations, ensuring efficient workflow and adherence to quality standards.
Oversaw financial management, including budgeting, forecasting, and expense control.
Established partnerships with local suppliers to improve product offerings and reduce costs.
General Manager
7 Years
Pure Renovations | 03.2009 - 03.2016
Led operational strategy to enhance project delivery timelines and client satisfaction.
Developed and implemented training programs to boost team performance and skillsets.
Streamlined communication between departments, fostering collaboration and efficiency.
Oversaw budget management, ensuring alignment with organizational goals and financial health.
Floor Sander/edger
8 Years
NoteStine's Floor Sanding and Refinishing | 03.2001 - 03.2009
Operated sanding machines to achieve smooth finishes on various wood surfaces.
Assessed floor conditions and identified necessary repairs prior to sanding processes.
Implemented safety protocols to ensure compliance with industry standards during refinishing tasks.
Trained new staff on proper equipment usage and maintenance procedures for optimal performance.
E1
3 Years
U.S. Air Force | 03.1998 - 03.2001
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma
Bellefontaine High School | Bellefontaine, OH | 06-1998