Matthew Mullen
Ocala,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Team Supervisor
Wawa
11.2021 - 05.2023
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Lead Customer Service Associate
Wawa
12.2019 - 11.2022
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Assistant Manager
Circle K
03.2019 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Circle K
02.2017 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Belleview High School
Belleview, FL05.2012
Skills
- Cultural Awareness
- Reading Comprehension
- Process Transactions
- Safety Regulations
- Monetary Transactions
- Cross-Functional Team Collaboration
- Product Knowledge
- Portion Standards
- Verbal Communication
Timeline
Customer Service Associate
Wawa
05.2023 - Current
Team Supervisor
Wawa
11.2021 - 05.2023
Lead Customer Service Associate
Wawa
12.2019 - 11.2022
Assistant Manager
Circle K
03.2019 - 11.2019
Customer Service Representative
Circle K
02.2017 - 03.2019
High School Diploma -
Belleview High School
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