Robert Crews
Granite City,IL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Zips Express Carwash
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Office Manager
Best Medical Trip, Inc (Closed)
06.2014 - 04.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- ManagedeEmployees
- Interviewed and Hired employees
Education
GED -
St. Clair County Board Of Education
Belleville, IL01.2000
Skills
- Selling Skills
- Correcting Discrepancies
- Exceptional Communicator
- Cultural Awareness
- Closing Sales
- Speaking Clearly
- Administrative and Office Support
- POS System Operations
- Customer Retention Strategies
- Employee Management
- Product Knowledge
- Sales and Upselling
- Account Management
Timeline
Customer Service Associate
Zips Express Carwash
05.2022 - Current
Office Manager
Best Medical Trip, Inc (Closed)
06.2014 - 04.2022
GED -
St. Clair County Board Of Education
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