Katelyn Caravano
Selden,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Bed Bath And Beyond
10.2020 - Current
- Handle returns and purchases
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased revenue by cross-selling and upselling products and services.
- Assist in training new hire employees on the register
- Assist customer in signing up for credit cards and reward programs
Theatre Camp Counselor
World Gym Setauket
06.2019 - 08.2019
- Helped campers with their lines
- Built and painted sets
- Helped campers in the pool with monitoring them and helping them change
- Helped campers on the playground and during any other recreational activities
- Assisted Campers during meal time
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Evaluated campers' progress and provided feedback to parents.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Implemented rules and regulations to enforce discipline and compliance.
- Monitored participation in recreational activities to provide assistance to participants.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
Theatre Camp Counselor
World Gym Setauket
06.2018 - 08.2018
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Evaluated campers' progress and provided feedback to parents.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Implemented rules and regulations to enforce discipline and compliance.
- Monitored participation in recreational activities to provide assistance to participants.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Helped campers learn there lines
- Helped build and paint sets
- Helped campers with their lines
- Built and painted sets
- Helped campers in the pool with monitoring them and helping them change
- Helped campers on the playground and during any other recreational activities
- Assisted Campers during mealtime
Education
Associate of Applied Science - Liberal Arts And General Studies
Suffolk County Community College
Selden, NY05.2023
Skills
- Speaking Clearly
- Verbal Communication
- Selling Skills
- Arts and Crafts
- Friendly, Positive Attitude
- Effective Communication
- Work and Task Assignment
- Team Leadership
- Outstanding Communication and Interpersonal Skills
- Maintaining Clean Work Areas
- Camper Supervision
- Sports and Games
- Community Outreach Programs
- Administer First Aid
- First Aid
Timeline
Customer Service Associate
Bed Bath And Beyond
10.2020 - Current
Theatre Camp Counselor
World Gym Setauket
06.2019 - 08.2019
Theatre Camp Counselor
World Gym Setauket
06.2018 - 08.2018
Associate of Applied Science - Liberal Arts And General Studies
Suffolk County Community College
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