Ryan Lanier
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Come Back Shack
10.2021 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Driver
Uber
02.2020 - 10.2021
- 4.8-Star driver rating
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Kitchen Manager
Cinebarre
08.2015 - 02.2020
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Marine Biology
Unity College
Unity, MEG.E.D -
Palmetto Youth Connections
Charleston, SC2011
Skills
- Management experience and employee delegation
- Excellent people and communication skills
- Keen eye for detail
- Selling Skills
- Email Etiquette
- Complex Problem-Solving
- Trained in Salesforce
Timeline
Customer Service Associate
Come Back Shack
10.2021 - 08.2023
Driver
Uber
02.2020 - 10.2021
Kitchen Manager
Cinebarre
08.2015 - 02.2020
Bachelor of Science - Marine Biology
Unity College
G.E.D -
Palmetto Youth Connections
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