Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Edwin Guzman

Marion,IN

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Motivated Job Title of Number years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Pilot Travel Centers
Marion, IN
07.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Responded to customer requests for products, services and company information.

Fast Food Team Member

Wendy's
Marion, IN
07.2022 - Current
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Cooked batches of food according to standard recipes.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Package Sorter

D&H Distributing
Waterbury, CT
09.2019 - 05.2021
  • Monitored outgoing packages for proper labels and accurate address information.
  • Completed daily orders with expert picking and packing of shipments.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.

Warehouse Worker

Olive Oil Factory
Waterbury, CT
08.2017 - 01.2020
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as Number pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Checked packages and merchandise for damage and notified vendors.

Retail Sales Associate

Habitat For Humanity
Durham, NC
10.2018 - 02.2019
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Education

Wilby High School
Waterbury, CT
09.2009

Skills

  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Understanding Customer Needs
  • Needs Assessment
  • Exceptional Communicator
  • Customer Support
  • Gift Wrapping Boxes
  • Speaking Clearly
  • Producer Assistance
  • Safe Work Practices
  • Prioritizing Calls
  • Spanish Speaking
  • Microsoft Exchange
  • Selling Skills
  • Instrumentation Specification
  • Monetary Transactions
  • Microsoft PowerPoint
  • Guest Satisfaction
  • Guest Experiences
  • Patient and Empathetic
  • Telephone Reception
  • Merchandise Orders and Exchanges
  • Establishing and Maintaining Customer Relationships
  • Livechat Messaging
  • Carrier Relations
  • Suggestive Selling
  • Call Transfers
  • Performance Motivation
  • Excellent Attention to Detail
  • Station Preparation
  • Membership Inquiries and Renewals
  • Sales Report Generation
  • Communications Strategies
  • Food Allergies
  • Administrative and Office Support

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by introducing Software for Type tasks.

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate

Pilot Travel Centers
07.2022 - Current

Fast Food Team Member

Wendy's
07.2022 - Current

Package Sorter

D&H Distributing
09.2019 - 05.2021

Retail Sales Associate

Habitat For Humanity
10.2018 - 02.2019

Warehouse Worker

Olive Oil Factory
08.2017 - 01.2020

Wilby High School
Edwin Guzman