Matthew Musch
Bentonville,AR
Summary
My name is Matthew Musch, I am a college student in University of Arkansas and I am currently working towards my Bachelors degree in Psychology. I was a Front End Associate at Walgreens for about two and a half years where I consistently gave good customer service and optimized front-end performance. I am used to retail transactions and product restocking. I contributed to the store's appearance and streamlined operations which significantly reduced wait times for customers. I'm good at working in a team and I am adept at managing time effectively to meet business needs. I am a reliable team player, and am eager to contribute and continue growing professionally.
Overview
3
3
years of professional experience
Work History
Front End Associate
Walgreens
Bentonville, AR
01.2022 - 08.2024
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to create welcoming environment for customers.
- Collaborated with team members to restock merchandise efficiently, ensuring optimal inventory levels.
- Learned operational procedures and safety protocols to support daily tasks effectively.
- Handled cash register transactions accurately while providing timely assistance to customers.
- Adapted quickly to changing priorities in fast-paced retail environment, ensuring seamless operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts and relocated to designated areas.
- Answered questions about store policies and addressed customer concerns.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Implemented new display layouts that attracted customer attention and improved product visibility.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Psychology
University of Arkansas
Fayetteville, Arkansas, AR06-2027
Associate of Science - Psychology
Ivy Tech Community College of Indiana
Indianapolis, IN05-2024
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Retail transactions
- Team contribution
Timeline
Front End Associate
Walgreens
01.2022 - 08.2024
Bachelor of Science - Psychology
University of Arkansas
Associate of Science - Psychology
Ivy Tech Community College of Indiana