Matthew Napier

• Managed daily operations of kitchen and staff, optimizing workflow to enhance customer satisfaction.
• Developed and executed marketing strategies that attracted new customers and fostered loyalty among existing ones.
• Oversaw inventory management, ensuring optimal stock levels and maintaining strong supplier relationships.
• Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes.
• Optimized profits by controlling food, beverage and labor costs.
• Coordinated catering services when requested by customers .
• Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
• Created promotions and special events to attract customers and boost sales.
• Managed food preparation, guest interaction, quality control and customer relations.
• Monitored customer feedback to ensure satisfaction with menu items and services provided.

•Oversaw end-to-end business operations for a customer-facing food service company.

•Hands-on sales experience managing daily customer interactions, processing transactions, and promoting menu items to increase revenue.

•Increased customer engagement through branding and marketing initiatives.

•Managed inventory control and vendor procurement to reduce waste and control costs

•Prospected new customers while maintaining existing customers.

•Maintained compliance with local health department.

• Managed daily restaurant operations to ensure efficient workflow and customer satisfaction.
• Supervised staff performance and provided training to enhance service quality.
• Coordinated inventory management and ordered supplies to maintain stock levels.
• Ensured compliance with health and safety regulations in all areas of the restaurant.
• Resolved customer complaints promptly to maintain a positive dining experience.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.