Matthew Needham

• Built relationships with customers to encourage repeat business.
• Addressed customer needs and made product recommendations to increase sales.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Used POS system to enter orders, process payments and issue receipts.

• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Accurately operated cash register to process customer payments.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Replenished serving stations with fresh food and cleaned up spills.
• Observed customer purchases in line and differentiated between standard portions.
• Helped guests at tables when in need of assistance.

I came back to Woodman's for the summer of 2022. This time around I worked soley as a cart pusher I came back because I needed a summer job before I moved away to play junior hockey. I ended up leaving the team to come back home in late December, hence why there will be a gap in between this job and the next. You can find the relevant details of my employment duties while working here in the entry below.

• Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
• Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
• Supported other areas within the warehouse as needed, demonstrating flexibility and strong teamwork capabilities.
• Effectively communicated with team members to coordinate tasks, resulting in a cohesive work environment.
• Increased pallet stacking efficiency by implementing a systematic approach to loading and unloading.
• Aided in preparing horses for competitions by assisting with grooming, tacking up, warm-ups, cool-downs, loading/unloading trailers.
• Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.

• Contributed to loss prevention efforts by keeping an eye out for suspicious activity in the parking lot and notifying management when necessary.
• Maintained friendly and enthusiastic attitude with focus on delivering quality customer service.
• Assisted stock workers and customer service agents throughout shifts.
• Assisted customers in loading groceries into cars.
• Enhanced store safety by regularly inspecting carts for damage and reporting issues to management.
• Assisted in receiving, stocking and distribution of merchandise.
• Gathered carts manually and with remote controlled cart pusher.
• Cleaned carts and repaired broken or damaged parts.
• Assisted customers with returns, refunds and resolving transaction issues.
• Addressed customer needs and made product recommendations to increase sales.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Processed refunds and exchanges in accordance with company policy.
• Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Regularly monitored equipment functionality, promptly addressing any maintenance needs or reporting issues to management for resolution.
• Maintained effective team member communication.
• Maintained a clean and organized meat department, ensuring optimal presentation and reducing waste.
• Updated merchandise pricing to match new values and special promotional rates.
• Stocked designated items on shelves, end caps and displays.
• Picked and packed order items.