Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Newquist

Chatham,Illinois

Summary

Operations Manager with a proven track record at Hope Thrift Center, enhancing operations and customer satisfaction. Skilled in problem-solving and team leadership, I lead initiatives that significantly increased revenue and employee retention. Expert in staff training and conflict resolution, my strategic planning and implementation skills drove business growth and operational efficiency.

Overview

7
7
years of professional experience

Work History

Operations Manager

Hope Thrift Center
08.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Increased profit by streamlining operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled disgruntled customers to assist lower-level employees and maintain excellent customer service.
  • Oversaw and planned renovations and store redesign
  • Oversaw a sizable increase in business, revenue, and profits

HVAC Technician

Ace Mechanical
06.2018 - 07.2019
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.

Education

Bachelor of Arts - History

University of Illinois At Springfield
Springfield, IL
05-2025

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Employee motivation

Timeline

Operations Manager

Hope Thrift Center
08.2019 - Current

HVAC Technician

Ace Mechanical
06.2018 - 07.2019

Bachelor of Arts - History

University of Illinois At Springfield

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Matthew Newquist