Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food quality and preparation.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Amano Pizza And Italian Cuisine
2023.05 - Current
Resolved guests complaints while maintaining positive customer environment.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Bartender
El Dorado Cantina
2022.11 - 2023.02
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Obtained cash bank and stocked service bar to prepare for operation.
Lead Bartender
Whiskey Down @ MGM Grand
2013.08 - 2022.02
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Took customer orders and capitalized on opportunities to sell specialty cocktails and high end whiskeys.
Gave whisky presentations to casino executives, VIPs. and large groups.
Developed new signature cocktails to support bar marketing brand and increase profits.
Education
Associate of Arts - Theater/Film
Tarrant County College District
Fort Worth, TX
01.1999
Skills
Coaching and Training
Quality Control
Guest Satisfaction
Staff Supervision
Service Prioritization
Restaurant Operation
Resolving Disputes
Team Oversight
Pre-Shift Walk-Through
Health Department Inspections
Developing Cocktail Recipes
Teamwork and Collaboration
Timeline
Front of House Manager
Amano Pizza And Italian Cuisine
2023.05 - Current
Bartender
El Dorado Cantina
2022.11 - 2023.02
Lead Bartender
Whiskey Down @ MGM Grand
2013.08 - 2022.02
Associate of Arts - Theater/Film
Tarrant County College District
Similar Profiles
Sean LuchSean Luch
Server/Food Expeditor at Mizza: Artisan Pizza and Italian CuisineServer/Food Expeditor at Mizza: Artisan Pizza and Italian Cuisine