Matthew Nichols
Las Vegas,NV
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food quality and preparation.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Amano Pizza And Italian Cuisine
05.2023 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Bartender
El Dorado Cantina
11.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Lead Bartender
Whiskey Down @ MGM Grand
08.2013 - 02.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Took customer orders and capitalized on opportunities to sell specialty cocktails and high end whiskeys.
- Gave whisky presentations to casino executives, VIPs. and large groups.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Education
Associate of Arts - Theater/Film
Tarrant County College District
Fort Worth, TX01.1999
Skills
- Coaching and Training
- Quality Control
- Guest Satisfaction
- Staff Supervision
- Service Prioritization
- Restaurant Operation
- Resolving Disputes
- Team Oversight
- Pre-Shift Walk-Through
- Health Department Inspections
- Developing Cocktail Recipes
- Teamwork and Collaboration
Timeline
Front of House Manager
Amano Pizza And Italian Cuisine
05.2023 - Current
Bartender
El Dorado Cantina
11.2022 - 02.2023
Lead Bartender
Whiskey Down @ MGM Grand
08.2013 - 02.2022
Associate of Arts - Theater/Film
Tarrant County College District
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