Matthew Nieves

● Mentor new sales associates to contribute to the store’s positive culture.
● Spearheaded projects to allow for better customer services based on feedback
● Delegated tasks to team mates based on strengths to ensure efficient upkeep
● Successfully acquired comprehensive forklift operation proficiency through self-guided learning and hands-on practice

• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Shaped the efficiency of the online services to present a more organized and customer centric environment

● Displayed courtesy as well as strong interpersonal communication skills with all client interactions
● Swiftly resolved client concerns to ensure satisfied experiences
● Managed multiple tasks with exceptional detail by deadlines

• Mentor new sales associates to contribute to the store’s positive culture
• Communicate clear expectations and goals to each team member
• Foster a positive work environment by consistently treating all employees and customers with respect and consideration
• Deliver a high level of service to clients to both maintain and extend the relationships for future business opportunities
• Resolve and contacted all customer complaints in a professional manner while prioritizing customer satisfaction.

● Managed team performance by training, mentoring, disciplining, and motivating employees
● Worked with licensing managers to understand the markets and assist with prioritization of target accounts for licensing opportunities.
● Exceeded production requirements
● Interacted with fan base.